Client Intake & Administrative Coordinator

Company Overview
Executive Mental Health, Inc is a dedicated provider of clinical psychology, neuropsychology, and psychiatry services. Since its founding in 1996, the organization has built a reputation for delivering high-quality mental healthcare, fostering personal relationships with patients and staff, and maintaining a commitment to best practices in clinical care. With a broad network across multiple facilities and a diverse team of clinicians, EMH prioritizes excellence, innovation, and community well-being.

Job Overview
We are seeking a highly organized, dependable, and customer-service-oriented Coordinator to support our growing mental health practice. This role serves as a key first point of contact for a variety of internal and external stakeholders, including referral sources, callers to the home office, and partners connected to our Forensic Services work.

The ideal candidate is friendly, professional, and detail-oriented, with strong communication skills across phone, email, and virtual platforms such as Teams. This person should be comfortable working across departments, managing shifting priorities, and providing thoughtful administrative support in a fast-paced environment.

This role is well suited for someone who enjoys being helpful, staying organized, and creating a smooth and welcoming experience for others. The position is primarily administrative and customer-facing, with additional responsibility providing support to the Executive Administrative Assistant on forensic and executive-related workflows. Responsibilities may evolve over time based on team and operational needs. In-office presence in West Los Angeles is preferred.

Responsibilities

• Serve as a primary point of contact for incoming calls, referrals, and general office inquiries
• Provide friendly, professional, and responsive customer service to referral sources, callers, visitors, and team members
• Support intake, access, scheduling, and coordination needs across service lines as assigned
• Help manage referrals from skilled nursing facilities and other external partners
• Route inquiries, messages, and requests to the appropriate department or team member in a timely manner
• Provide administrative support to Forensic Services under the direction of the Executive Administrative Assistant, including coordination, tracking, and follow-up as needed
• Assist with scheduling examinations, depositions, and other forensic-related meetings as assigned
• Support organization and tracking of case-related documents and communications
• Assist with maintaining accurate documentation, records, and status updates in relevant systems
• Support general administrative tasks across departments based on operational priorities
• Communicate clearly and professionally through phone, email, Teams, and other internal communication channels
• Support a well-organized, welcoming office environment, including occasional in-person office support as needed

Skills

• Strong organizational skills and close attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks, stay dependable, and follow through consistently
• Comfortable working with different departments and adapting to changing needs
• Professional judgment and discretion when handling sensitive or confidential information
• Proficiency with standard office technology and communication tools

Preferred Qualifications

• Experience in a healthcare, mental health, or professional services setting
• Experience providing administrative support related to forensic services, legal coordination, or similarly detail-sensitive work
• Familiarity with scheduling platforms, EHR systems, or referral coordination workflows
• Ability to work effectively both independently and as part of a team
• Availability to work in person in West Los Angeles.

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person