Client Intake and Office Coordinator

COMPENSATION:
Starting at $20/hr, with opportunity for growth after 90 days based on performance.

About the Firm
Golden Key Law Group is a family-law practice known for compassionate guidance, sharp legal strategy, and a client-centered approach. Clients come to us during some of the hardest moments of their lives, and the person in this role is the first voice they trust. We take that seriously. If you’re organized, confident on the phone, and thrive in a fast-moving environment, you’ll fit right in.

About the Role
This position blends client intake, front-desk reception, and day-to-day office operations. You’ll be the first point of contact for potential clients, manage high-volume scheduling, and support the internal team with smooth daily workflow. Your job is to keep the front end of the firm running cleanly and efficiently.

Key Responsibilities

Client Intake & Communication- 65%

• Serve as the first point of contact for all potential clients
• Conduct structured intake calls to assess case type, county, conflict checks, and attorney fit
• Schedule consultations promptly and accurately
• Follow up with leads to ensure no opportunity slips through the cracks
• Track all leads and communications in Clio and Lawmatics
• Responsible for the client experience during onboarding and offboarding
• Verify billing status for existing clients before scheduling calls

Reception & Front Desk- 25%

• Answer incoming calls with professionalism and urgency
• Manage the main office inbox and route messages appropriately
• Support attorneys with meeting logistics and scheduling
• Greet visitors and maintain a welcoming, organized front office

Office & Facilities Coordination- 10%

• Manage office supplies and vendor orders
• Maintain cleanliness and functionality of shared spaces
• Support light administrative tasks such as scanning, prepping files, and mail handling
• Report facility issues and coordinate basic on-site services when needed

Required Skills & Qualifications

• Strong phone presence and verbal communication skills
• Ability to stay calm, clear, and organized during high-volume periods
• Prior experience in intake, sales, reception, customer service, or administrative support
• Ability to learn quickly and follow structured procedures
• Tech-comfortable and able to work in cloud-based systems
• Professionalism, compassion, and discretion with sensitive information

Preferred (Not Required):

• Experience in legal, medical, or professional office settings
• Familiarity with Clio, Lawmatics, or other CRM platforms
• Background in customer-service roles where empathy and clarity matter

What Success Looks Like Here
You’re responsive, organized, and don’t crumble when things get busy. You ask good questions, you follow instructions, and you make clients feel supported without over-promising. You keep the office running like a steady heartbeat and are able to determine the need to escalate versus handling independently.

Work Environment
Full-time, in-office
Monday–Friday schedule
Professional, supportive team environment with room to grow

Job Type: Full-time

Pay: From $20.00 per hour

Work Location: In person