Client Manager / Marketing Specialist – Home Care Agency

Responsibilities

• Identify business development opportunities and build long-term client relationships. Cultivate and maintain strong relationships with referral sources including hospitals, physicians, and case managers
• Conduct regular client check-ins and visits to ensure satisfaction and address needs
• Assess client care requirements and develop/update personalized care plans with caregivers. Match clients with suitable caregivers based on skills, experience, and preferences
• Collaborate with marketing staff to create outreach campaigns, marketing materials community outreach efforts to promote services
• Manage digital presence including social media and Google Business Profile to generate leads and enhance agency visibility
• Monitor client feedback and resolve issues promptly to maintain high satisfaction levels
• Maintain accurate documentation of client interactions, care plans, and service delivery
• Coordinate with internal teams to ensure smooth onboarding and ongoing service quality
• Assist in scheduling client visits and transportation logistics when necessary

Qualifications

• Minimum 3-5 years’ experience in healthcare sales, business development, or marketing (home care or senior services preferred)
• Proven track record in homecare industry and preferably who can bring in new clients and who comes with an established client.
• Strong communication and interpersonal skills; bilingual in Spanish and English preferred
• Proficient in digital marketing strategies and tools
• Self-motivated, goal-oriented, and able to work independently in a flexible environment
• Ability to build relationships across multiple stakeholders including clients, caregivers, and healthcare professionals
• Skilled in managing multiple priorities and maintaining attention to detail

Key Skills

• Client relationship management and business development
• Marketing strategy creation and execution
• Excellent verbal and written communication skills
• Networking and community engagement
• Digital marketing and online brand management
• Problem-solving and conflict resolution

Preferred

• Established contacts within local healthcare providers and hospitals
• Valid driver’s license and reliable transportation for client visits

Compensation & Schedule

• Base Pay + Commission commensurate to performance
• Flexible schedule (Part-time / Full-time)

Required Credentials (All items listed below MUST be provided):

• Home Care Aide Registry Number (HCA)
• Current valid ID or Driver’s License
• Social Security Card

*If your SS card has restrictions (e.g., “Valid for work with DHS authorization”), please provide supporting documentation.

• Permanent Resident Card or Employment Authorization (if not a U.S. citizen)
• TB Clearance
• Proof of Car Insurance (required for driving PCAs)
• Livescan Clearance (Fingerprinting for criminal background clearance)
• COVID-19 Vaccination Card
• Training Certificates (e.g., CPR, First Aid, BLS, etc.)
• Resume or Reference Letters

IMPORTANT:
Applicants must have proper documentation to work in the United States.

For inquiries, please contact:
Pure Heart Homecare Staffing Agency LLC

• 1 (949) 923-0342
• +1 (213) 447-6598
• 1 (818) 633-9004

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Irvine, CA 92618