Client Operations Delivery Analyst- Asset Management

Join Cisco's Asset Management Services team-a dynamic group that empowers customers with actionable Installed Base (IB) insights to maximize the value, security, and performance of their Cisco assets. Leveraging industry-leading data sources and cutting-edge analytics, we help customers mitigate risks, optimize Total Cost of Ownership (TCO), and ensure operational excellence. Our collaborative, customer-centric team is at the forefront of enabling Cisco's recurring revenue business and driving transformation across organizations worldwide.

As a Cisco Asset Manager, you will play a critical role as the single point of contact for managing and optimizing customers' Installed Base data. You will drive customer engagement, lead asset management services, and deliver valuable business insights that help our clients reduce risk, improve operational efficiency, and unlock new opportunities for growth. This is a high-impact role where your expertise in data analysis, stakeholder collaboration, and reporting will shape the customer experience and contribute to Cisco's long-term success.

• Ensure accurate IB management by validating customer assets, contracts, and coverage.
• Lead the implementation of Asset Management Services, onboarding new customers and aggregating IB data from multiple sources.
• Deliver actionable business insights and best practices to customers.
• Resolve MACD (Move, Add, Change, Delete) discrepancies to maintain IB accuracy.
• Drive continuous improvement in IB data management processes.
• Collaborate with internal and external stakeholders to deliver seamless service.
• Generate detailed reports and dashboards to communicate insights effectively.

• Customer Engagement: Lead client calls, participate in Quarterly Business Reviews (QBRs), and conduct on-site visits as required.
• Data Ownership: Ensure customer IB data accuracy and execute action plans for data cleanup and maintenance.
• IB Reconciliation: Aggregate and reconcile IB data from diverse sources for a holistic view.
• Reporting and Metrics: Create and present reports using Tableau, Excel, Power BI, and other tools.
• Collaboration: Work cross-functionally with CX teams, Sales, partners, and other departments to deliver high-quality outcomes.

• 2+ years of customer engagement experience, with at least 3 years in asset management or related fields.
• Advanced proficiency in Excel (macros, pivots, formulas, slicing) for data analysis and audits.
• Experience with Tableau for reporting; familiarity with Power BI or other dashboarding tools.
• Proven ability to analyze large raw datasets and conduct comprehensive data analysis.
• Demonstrated track record in leading client interactions and influencing stakeholders.

• Strong understanding of Cisco's Installed Base management tools and processes.
• Proficiency in data visualization and storytelling to communicate insights.
• Experience managing cross-functional teams and complex customer engagements.
• Knowledge of Cisco's recurring revenue business and lifecycle management strategies.
• Excellent verbal and written communication, with strong project and time management skills.

• Customers and Partners:
  Serve as a trusted advisor for Cisco's Asset Management services.
• Internal Teams:
  Collaborate with CX, Sales, and other stakeholders to ensure alignment and success.
• Cross-Functional Teams:
  Partner across departments to deliver seamless outcomes.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.