Client Relations Executive

Job Opening: Client Relations Executive – Day Surgical Centre (Dubai)

Location: Dubai, UAE
Employment Type: Full-Time
Industry: Healthcare – Day Surgery Centre

Role Overview

The Client Relations Executive will be the first point of contact for patients and visitors, ensuring a smooth, welcoming, and efficient journey from inquiry to discharge. This role is ideal for someone who enjoys patient interaction, is highly organized, and thrives in a fast-paced clinical environment with good leadership skills.

Key Responsibilities

• Welcome and assist patients with registration, inquiries, and appointment scheduling
• Manage phone, WhatsApp, and email communication professionally and promptly
• Coordinate daily OPD and surgical schedules with nurses, doctors, and OT team
• Provide pre-procedure instructions and arrange post-procedure follow-up
• Handle payments, invoicing, and receipts (insurance knowledge is a plus)
• Maintain patient confidentiality and comply with DHA standards
• Support patient satisfaction initiatives and help resolve concerns
• Ensure a pleasant and well-managed waiting room experience

Qualifications

• Diploma or Bachelor’s Degree in Business, Healthcare, Hospitality, or related field
• 1–3 years’ experience in customer service (healthcare experience preferred)
• Strong communication skills and professional demeanor
• Fluent in English; Arabic or additional languages are an advantage
• Knowledge of clinic management systems preferred
• Ability to multitask and stay organized in a busy environment

What We’re Looking For

• Friendly, patient-centered personality
• Strong problem-solving skills
• Culturally sensitive and empathetic attitude
• Team player with high professionalism
• Positive energy and willingness to learn

What We Offer

• Competitive salary package
• Health insurance and other benefits as per UAE law
• Supportive and multicultural team environment
• Professional development and training opportunities
• A chance to grow in a modern and respected day surgery centre

Job Type: Full-time