Client Relations Manager(A247712)

Manage client communication across two main channels:

Internal (in-app): Respond to user inquiries, feedback, and issue escalations efficiently and empathetically.

External (off-app): Oversee communication through social media platforms, email, and other support channels to maintain brand consistency and user satisfaction.

Gather feedback to identify pain points and trends, and collaborate with product and operations teams to drive improvements.

Collect, analyze, and report on client interaction data, user behavior patterns, and support performance to inform strategic decisions.

Own the data-driven optimization of the client experience through dashboards, feedback loops, and structured reporting.

Develop and manage client communication strategies for new feature rollouts, updates, and incidents.

Collaborate with cross-functional teams on the planning and execution of campaigns, feature launches, and incident responses from a user-facing perspective.

Ensure alignment of client communication strategy with business goals and platform policies.

3-5 years of experience in client relations, user communication, or customer success, preferably in digital platforms or tech companies.

Prior experience in social media, live-streaming, or short-form video apps is a big plus.

Proven ability to manage client-related data and drive action from insights.

Excellent language skills in both English and Arabic.

Strong communication and problem-solving skills.

Experience in managing teams or projects is highly preferred.

Solid experience in handling and analyzing data related to user behavior, support performance, and escalation patterns.

Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to prepare reports, dashboards, and presentations.

Strong collaboration skills with cross-functional teams (e.g., Product and Marketing)