Client Relations Representative III

The Illinois Student Assistance Commission (ISAC) has an immediate opening for a Client Relations Representative to join the Program Review Department. The person hired for this position will be responsible for assisting with all aspects of the program review process and the functions of the department. The work is analytical and evaluative in nature. It is performed with moderate independence under the general supervision of higher-level examiners to ensure participating institutions comply with program rules and regulations. The employee assists with reviewing student financial aid documentation, analyzing program recipients’ eligibility, and providing guidance on federal and state financial aid policies and procedures.

Duties and Responsibilities:

• Conduct examinations of school financial aid records, student documentation, and support materials to verify accuracy, eligibility, and compliance with federal and state regulations.
• Gather documents, background information, and relevant facts related to external partners prior to conducting reviews.
• Assist with providing clear and accurate guidance to institutions on the program requirements and regulatory updates.
• Evaluate institutional policies, procedures, and administrative practices to assess adherence to applicable federal and state financial aid regulations and program requirements.
• Prepare reports on activities of assigned clients, recommends program improvements
• Respond to inquiries and provide detailed guidance to institutions and external partners regarding program requirements, regulatory updates, and policy changes.
• Maintain thorough documentation of reviews, institutional correspondence, and review activities.
• Assist with preparing detailed reports documenting findings and compliance assessments and determining potential financial liability for institutions in cases of non-compliance.
• Identify patterns, emerging issues, or trends affecting program administration and recommend solutions to leadership.

Minimum Acceptable Qualifications:

Preferred Qualifications:

• Excellent verbal and written communication skills.
• Ability to work with moderate independence and manage multiple tasks.
• Experience working with student financial aid programs, including grants, and scholarships.
• Prior experience in a higher education institution or financial aid office.
• Knowledge of federal and state financial aid regulations (Title IV, ISAC programs, etc.).
• Ability to communicate clearly with institutions and external partners about policies and procedures.

Benefits:

• ISAC offers an attractive benefits package including health, vision, and life insurance, State Employees’ Retirement System, educational benefits, and more.
• 25 earned vacation days per year.
• 12 paid sick days.
• 13 paid holidays (14 paid holidays when there is a General Election Day)
• Tuition waiver at select public Illinois universities and tuition reimbursements for non-public Illinois universities.

Salary Range: $57,000-62,004

Hybrid: 3 days in office and 2 days remote

Be part of our great mission helping Illinois students on their path to education after high school! Visit us at https://www.isac.org.

For consideration, please complete an application at https://recruiter.isac.org.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visas at this time.

The person selected for this position will be required to complete a criminal background check.

ISAC does not discriminate against someone (applicant or employee) because of that person's race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.