Client Relations Specialist (Bahraini Nationals Only)

Summary

The Bahrain Chamber for Dispute Resolution (BCDR) is seeking a professional and service-driven Client Relations Specialist to be the first point of contact for clients and visitors. The role involves managing reception operations, coordinating meeting and hearing logistics, supporting case-related inquiries, and ensuring a seamless client experience in line with BCDR’s service standards. The ideal candidate is organized, communicative, and committed to delivering exceptional client care in a dynamic environment.

Accountabilities:

• Greet and assist clients, visitors, and delegates with professionalism and courtesy.
• Verify appointments, manage visitor sign-in processes, and escort guests to the appropriate meeting rooms.
• Coordinate with internal teams to ensure meeting rooms, refreshments, and materials are properly prepared.
• Maintain the professional appearance and readiness of reception and conference areas at all times.
• Provide guidance to clients and lawyers regarding case registration and direct them to the appropriate Case Manager or department.
• Log, track, and follow up on client inquiries to ensure timely resolution.
• Support updates to the BCDR central calendar, including hearings, visits, and events.
• Assist with the preparation and digitization of electronic case files (E-Files).
• Support SMS notifications, visit preparations, guest gift bags, and event-related logistics.
• Maintain accurate logs of deliveries, courier packages, and incoming materials.
• Report maintenance or stock issues to the Senior Client Relations Specialist for action.
• Provide administrative support and contribute to team coverage as needed.

Qualification Requirements:

• Bachelor’s degree in Business or Law , or a related field.
• Minimum 1-2 years’ experience in client relations, customer service, or administrative roles.
• Fluency in English and Arabic (spoken and written).
• Strong communication and interpersonal skills.
• High level of professionalism and discretion when handling sensitive matters.
• Strong organizational and time-management abilities.
• Proficiency in MS Office.