Client Relationship Management (Remote)

Client Relationship Management (Remote) Staff for Lahore Gulberg Head Office and Online Work (Remote) for Lahore Gulberg Head Office and Online Work. Diamond Visa Solutions is seeking a versatile, tech-savvy professional to join our cross-functional operations team. This role is a strategic hybrid of Data Administration, Digital Communications, and Client Relationship Management, requiring 100% accuracy in visa documentation and professional brand representation.

Company: Diamond Visa Solutions (SMC-Pvt) Ltd.

Location: Gulberg III, Lahore (Head Office) | Remote (Nationwide)

Employment Type: Full-time / Part-time / Internship (3-Month Renewable Contract)

Compensation: PKR 35,000 – PKR 75,000 (Commensurate with shift and expertise)

Core Responsibilities

1. Data Administration & Regulatory Compliance

• Record Management: Maintain and audit high-volume client databases using MS Excel and proprietary internal systems.
• Document Verification: Conduct rigorous quality assurance checks on travel credentials (Passports, ATOL certificates, etc.) to ensure alignment with international visa protocols.
• Operational Reporting: Synthesize daily and weekly activity metrics into structured reports for the Branch Manager.

2. Digital Presence & Content Strategy

• Brand Engagement: Develop and curate engaging content for TikTok and YouTube to promote visa services and global travel packages.
• Social Monitoring: Manage professional interactions and lead generation across Facebook, Instagram, and LinkedIn.
• Market Trends: Implement SEO best practices and integrate viral trends to enhance the company’s digital footprint.

3. Multi-Channel Client Support

• Strategic Communication: Serve as the primary point of contact for Umrah and International Visa inquiries via inbound/outbound calls.
• Correspondence Excellence: Manage high-frequency communication channels (WhatsApp Business and Official Email) with a focus on professional etiquette and rapid resolution.
• Client Relationship Management (Remote)

Candidate Requirements

• Education: Minimum Matriculation/Intermediate; Graduation or Master’s degree preferred.
• Technical Proficiency: Advanced knowledge of MS Office (specifically Excel) and digital communication tools.
• Soft Skills: High attention to detail, exceptional English/Urdu communication, and the ability to work under minimal supervision.
• Eligibility: We welcome applications from Students, Fresh Intermediate, Fresh Graduates, and experienced professionals (Public/Private sector).

Operational Shifts (24/7 Rotational)

Candidates may opt for one of the following 8-hour blocks:

• Morning shift: 10:00 AM – 06:00 PM
• Evening shift: 06:00 PM – 02:00 AM
• Night shift: 02:00 AM – 10:00 AM

Compensation & Benefits

• Monthly Salary: PKR 35,000 – PKR 75,000 (Commensurate with shift, interview performance, and technical expertise).
• Performance Incentives: Eligibility for monthly bonuses based on data accuracy and lead conversion metrics.
• Shift Premiums: Additional allowances for candidates opting for Evening (06:00 PM – 02:00 AM) or Night (02:00 AM – 10:00 AM) blocks.
• Flexibility: Option for 100% Remote Work for candidates outside Lahore or Onsite at our Gulberg Head Office.
• Career Advancement: Structured path from Internship to Permanent Executive roles based on quarterly performance reviews.

Benefits

• Flexible Work Options: Choose between onsite (Lahore) or 100% Remote work.
• Growth Opportunities: Performance-based pay increments and career advancement.
• Inclusive Hiring: Open to students, housewives, and those currently holding private or government jobs.

Supplemental Pay & Benefits

• Performance bonus
• Shift allowance (for Night shifts)
• Training and development

Location: Main Office: Gulberg, Lahore. Remote: Available for candidates residing anywhere in Pakistan. Client Relationship Management Staff for Lahore Gulberg Head Office and Online Work (Remote). Client Relationship Management (Remote)

Job Types: Full-time, Part-time, Internship, Fresher
Contract length: 3 months

Pay: Rs35,000.00 - Rs75,000.00 per month

Work Location: In person