Client Relationship Management Specialist

Company Description

The Watch Scanner is a community and platform dedicated to exceptional pre-owned luxury timepieces. We offer an exclusive selection of authenticated watches from prestigious brands, providing a seamless experience defined by trust, discretion, and refinement. We guide collectors and enthusiasts towards timepieces that reflect their individuality and legacy in a world where a luxury watch symbolizes distinction, success, and personal expression.

Role Description

This is a full-time on-site role located in Dubai for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, coordinating sales efforts, and ensuring seamless customer interactions. Day-to-day tasks include analyzing customer data, communicating with clients, managing CRM software, and overseeing customer projects. This role requires a proactive approach to maintaining high standards of customer satisfaction and engagement.

Key Responsibilities

Respond to client inquiries across all channels with professionalism and grace

Convert inquiries into qualified leads for the sales team

Assess and categorize clients in our CRM system based on preferences, budget, and profile

Maintain detailed client records and interaction history

Coordinate with sales and authentication teams for seamless client experiences

Required Qualifications

2-3 years experience in luxury retail, hospitality, or high-end client services

Proven ability to engage with VIP and high-net-worth clientele

Excellent written and verbal communication in English (Arabic is a plus)

Experience with CRM systems and database management

Strong organizational skills and attention to detail

Preferred:

Passion for luxury watches and horology

Ability to qualify and prioritize high-value opportunities

Proactive, self-motivated, and diplomatic

Cultural awareness and discretion when handling VIP clients

How to Apply

Email your CV and brief cover letter to: michel@thewatchscanner.com

Subject: CRM Manager - [Your Name]

Please include your relevant luxury experience and an example of successfully converting an inquiry into a client relationship.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Luxury Client Relationship Management : 1 year (Required)