Client Relationship Manager

Key Responsibilities

• Handle client onboarding and maintain updated client profiles.
• Build and maintain strong client relationships to ensure high client satisfaction.
• Provide clear guidance on treatment plans, pricing, and pre/post-procedure protocols.
• Manage appointment scheduling, treatment follow-ups, and recovery tracking.
• Coordinate with Doctors, Front Desk, and Technical Staff to ensure seamless service delivery.
• Address client concerns, complaints, and escalations professionally.
• Support client retention programs and loyalty campaigns.
• Ensure clients complete treatment cycles and convert enquiries into paid services.
• Maintain CRM software records and track conversion rates, renewals, and client satisfaction metrics.
• Contribute to monthly sales targets, repeat bookings, and referral conversions.

Required Skills

• Excellent communication and presentation skills
• Strong customer handling, counselling, and negotiation abilities
• Experience in clinics (Hair/Aesthetics/Slimming/Wellness) preferred
• Good coordination, multitasking, and organisational skills
• Confident personality with a customer-centric approach

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Ability to commute/relocate:

• Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to work on Weekends

Language:

• English (Required)

Work Location: In person