Client Relationship Manager

Position Overview

Nardello & Co., a leading global investigations firm, seeks a Client Relationship Manager to strengthen relationships with key clients and support business development initiatives. Reporting to the Chief Business Development & Marketing Officer in New York, this role is primarily focused on US activities with some global elements; requires a proactive, detail-oriented professional with experience in client development strategies, CRM management (Salesforce preferred), and stakeholder engagement.

Key Responsibilities

• Develop and execute client relationship strategies and growth plans.
• Monitor client-related news and share updates internally.
• Identify cross-selling opportunities with Client Relationship Leads.
• Coordinate client training sessions, CLEs, and events.
• Manage client gifting programs and maintain client databases.
• Track expenses and ensure alignment with marketing budgets.
• Research and build targeted event lists.
• Analyze client data and prepare BD activity reports.
• Collaborate with Marketing, IT, Legal, and Operations on client initiatives.

Qualifications

• Minimum of 5–7 years of client relationship or account management experience in global professional services; legal or investigations sector knowledge preferred.
• Demonstrated ability to develop and implement client development strategies in the US, international exposure a plus.
• Strong project management, communication, and organizational skills.
• Ability to work independently in a fast-paced environment.
• Proficiency in Microsoft Office; Salesforce experience highly preferred.
• Bachelor’s degree preferred.

Additional Details

• Hybrid work environment; some travel required.
• Competitive compensation and benefits.
• Nardello & Co. is an Equal Opportunity Employer.

Who We Are

With offices in New York, London, Washington DC, San Francisco, Los Angeles, Hong Kong, Singapore, and Dubai, Nardello & Co. is a global investigations firm whose experienced professionals handle a broad range of matters including due diligence, anti-corruption and fraud investigations, civil and white collar criminal litigation and arbitration support, asset tracing, activist defense, political risk and strategic intelligence, digital investigations and cyber defense, monitorships and independent investigations, and compliance.

Nardello & Co. enjoys a reputation as the best kept secret of leading law firms and financial institutions, Fortune 500 and FTSE 100 companies, high-net-worth individuals and family offices, governments, NGOs, sports organizations, and academic institutions who know that managing risk effectively requires choosing the best investigative partner.

We believe that excellence starts with having the right people. Our professionals have spent their entire careers building and enhancing their expertise. Our professional team includes former US federal prosecutors, US and international lawyers, former law enforcement personnel and intelligence operatives, licensed investigators, research analysts, former journalists, financial crimes specialists, forensic accountants, and computer forensic experts. Our team is composed of proven performers who think creatively and strategically, adhere to the highest ethical standards, and are committed to excellence.