Client Relationship Manager

A CRM Job Description (JD) outlines roles for managing customer relationships, focusing on engagement, satisfaction, and loyalty through strategies like data analysis, campaign execution, and seamless internal coordination (sales, marketing). Key duties involve lead nurturing, resolving complaints, upselling/cross-selling, using CRM software (Salesforce, Dynamics), and improving customer journeys, with requirements for strong communication, problem-solving, and a customer-centric attitude. Roles range from managers (strategy) to executives (execution) and developers (technical). Core Responsibilities

• Customer Engagement: Develop campaigns, personalize communication, and manage loyalty programs.
• CRM Executive: Hands-on execution, lead nurturing, customer support, internal coordination.

Job Type: Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 1 year (Required)

Work Location: In person