Client Sales Delivery Manager (Hybrid: PA/NJ/DE)

The Client Sales Delivery Manager is a client‑facing, delivery‑oriented role responsible for operationalizing sold solutions, ensuring strong program performance, and supporting long‑term client growth and retention.

This role partners closely with Account Management, Clinical, Operations, Reporting, and Product teams to translate client goals, benefit strategy, and clinical intent into effective, compliant, and data‑driven program execution. The role acts as a trusted advisor and escalation point, ensuring client expectations are met while identifying opportunities to optimize performance, enhance value, sell medical management solutions and support renewal and expansion conversations.

Responsibilities:

• Own post‑implementation client delivery, ensuring programs are executed in alignment with solutions, clinical models, and client benefit intent.
• Serve as the primary coordination point between Account Management, Clinical, Informatics, Reporting, and Operations teams to deliver seamless client experiences.
• Lead quarterly and annual client reviews, including utilization, clinical outcomes, operational performance, and financial insights, with a focus on value realization and continuous improvement.
• Monitor dashboards and reporting tools to identify trends, risks, opportunities, and actionable insights related to utilization, out‑of‑network activity, claims status, and program outcomes.
• Advocate for client needs, benefit strategy, and clinical priorities across internal delivery, clinical, technology, and product teams.
• Partner with Account Managers to support renewals, expansions, upsell of solutions and retention by reinforcing program value, performance outcomes, and client satisfaction.
• Lead or support complex client escalations, benefit changes, and operational adjustments with a solution‑oriented mindset.
• Participate in internal cross-functional collaboration and leadership discussions to drive alignment, risk mitigation, and timely decision‑making.
• Serve as a resource who understands how clinical programs, medical management, and utilization management work, and can explain policies and practices clearly to clients and internal teams.
• Translate clinical and operational data into meaningful narratives for diverse client audiences, including executives, administrators, consultants, and clinical stakeholders.
• Support benefit design clarity through collaboration on plan documents, client education, and policy alignment.
• Manage sensitive client and member issues with high importance, professionalism, discretion, and clinical awareness.
• Deliver clear client‑facing presentations that explain program performance and its impact on business and clinical outcomes.
• Anticipate client needs and proactively communicate risks, insights, and recommendations.
• Identify and engage appropriate subject matter experts to support client discussions, education sessions, and executive‑level meetings.
• Provide informal leadership, coaching, and knowledge‑sharing to peers and internal partners.
• Identify process improvement opportunities that enhance client experience, operational efficiency, and clinical outcomes.
• Contribute to enterprise initiatives, pilots, audits, and program enhancements.

Qualifications:

• 
  Bachelor’s degree required clinical health-related or business field; clinical credentials (RN, LPN, CCM, or equivalent) strongly preferred
• 8+ years of experience in client management, program management, healthcare delivery, population health, or managed care environments
• Prior experience in a client‑facing, consultative, or sales‑adjacent role supporting employer, payer, or health system clients
• Strong working knowledge of utilization management, medical management, claims, or healthcare analytics
• Experience leading client meetings, business reviews, and executive‑level presentations
• Advanced proficiency with reporting tools, dashboards, and data analysis (e.g., Excel, BI tools)
• Strong client‑facing relationship management and consultative communication skills
• Ability to interpret and explain clinical, operational, and financial data to non‑technical audiences
• Proven ability to influence cross‑functional partners without direct authority
• Comfort operating in a fast‑paced, client‑driven environment
• Strategic mindset with strong execution and follow‑through
• High level of professionalism, accountability, and discretion