Client Scheduling - Client Scheduling Supervisor

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. The Client Scheduling Supervisor (Midwest) manages all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place.

What you'll get to do:

• Oversee and quality control the calendar department as they:
• Schedule proceedings in Vision by way of incoming phone call, email through Front, or Vision Workflow with autogenerated scheduling via Snap Scheduling or MyVeritext
• Ensure complete, accurate and consistent information
• Follow Standard Data Entry Rules
• Understand Location of all parties and how all parties will connect to deposition, whether in person, remote or a combination of the two.
• Monitor and assign phone volume, performance and readiness of regional calendar associates
• Communicate Operational Excellence goals to members of calendar team with regards to Notice Entry, Phone Calls answered and Front Email conversations
• Track Operational Excellence metrics and communicate with team on performance
• Closely monitor Case set-ups and assignments and enforce Profile and Case Standing order entry and compliance by members of the calendar team
• Train and educate calendar department on Order Entry for services, including but not limited to:
• Court Reporter and/or Videographer
• Remote or in-person locations and the appropriate services that go with each
• Exhibit management requirements
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Master new procedures and training guidelines; offer assistance and mentorship to Calendar team members by communicating via 8x8 chat, holding weekly check-ins and in person assistance
• Act as an escalation point of contact within the team for client issues
• Exhibit an advanced knowledge and familiarity with client and reporter questions and be able to independently solve more complex scheduling questions
• Assist in development and planning of training and support to new staff members on calendar specific tasks
• Work directly with Calendar Manager to create optimal workflow, schedules and collaboration between calendar department
• Assist in regional and national projects for developing best practices in calendar related activities

The kind of teammate we’re looking for:

• 4+ years of related experience
• Proficiency in MS Office required
• Proficiency in relevant software packages and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must be able to work both independently and with a team

What’s in it for you:

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.