Client Service Coordinator

Job Title: Client Service Coordinator (Crisis Intervention / Social Services)
Company: Oasis Women’s Center
Location: Alton, Illinois
Job Type: Full-Time
Schedule: Evenings, Weekends Required

Job Summary

Oasis Women’s Center is seeking a Client Service Coordinator with experience in crisis intervention, case management, and social services. This role is responsible for delivering and supervising direct client services, supporting program development, and ensuring high-quality care for individuals in need.

The ideal candidate is compassionate, organized, and experienced in client advocacy, documentation, and team supervision, with a strong commitment to supporting women and addressing complex social issues.

Key Responsibilities

• Provide direct client services, including crisis intervention, intake, and referrals (in-person and phone)
• Coordinate and oversee case management and client support services
• Supervise staff and volunteers in daily service delivery
• Maintain accurate client documentation, records, and reports
• Conduct file reviews and quality assurance checks to ensure compliance
• Assist with program development, implementation, and evaluation
• Train and support staff and volunteers
• Coordinate scheduling to maintain 24/7 service coverage
• Connect clients with community resources and support services
• Collaborate with leadership to improve service delivery and outcomes

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred (or equivalent experience)
• Experience in crisis intervention, case management, or client services
• Strong knowledge of community resources and social service systems
• Experience supervising staff or volunteers
• Excellent communication, documentation, and organizational skills
• Ability to handle sensitive situations with professionalism and empathy
• Commitment to women’s advocacy, trauma-informed care, and social justice

Preferred Skills (Keywords for Indeed Search)

Crisis Intervention Case Management Client Advocacy Social Services Program Development Trauma-Informed Care Documentation Nonprofit Volunteer Coordination Community Outreach Behavioral Health

Work Schedule

• Full-time position: Regularly scheduled Monday - Friday 9 AM - 5 PM
• Must be available for evenings, weekends, and rotating shifts
• Schedule set by Executive Director

Benefits

• FREE Health insurance, dental, and life insurance
• Paid time off, 9 Holidays, 12 sick days annually
• Professional development opportunities
• Supportive, mission-driven work environment
• 401k

If you are passionate about helping others, crisis response, and community impact, we encourage you to apply and join our team at Oasis Women’s Center.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person