Client Service Customer Support Analyst I

Client Services Analyst

EOX Vantage is looking for skilled and motivated customer centric professionals to join our Client Service Department! For professionals who engage with a diverse customer base via phone and chat communication and handle assigned tasks with a high-level of knowledge, passion, and a commitment to satisfying customer needs. The goal is to deliver customer solutions and experiences that are thoughtful, reliable, and remarkable.

Responsibilities Include:

• Handle a moderate volume of inbound and/or outbound calls.
• Chat/Email interactions with Customers between taking calls.
• Identifying solutions for customer issues using resources provided.
• Provide accurate, valid, and complete information.
• Create customer interactions, records, service accounts, and send documents.
• Meet personal and team-based productivity and efficiency goals
• Follow communication procedures, guidelines, and policies.
• Basic arithmetic skills required; excel experience is a plus.
• Acclimate changes in processes quickly and effectively.

Requirements:

• At least 3 years of customer service experience.
• Proven ability to multitask effectively with accuracy.
• Strong communication skills.
• High level time management skills.
• Customer-centered approach and ability to adapt/respond to different scenarios with empathy.

At EOX Vantage, our goal is to deliver premier service with insights that boost overall operations. Clients choose EOX Vantage to improve their operational efficiencies and optimally manage data through direct assistance from the Managed Services team and leveraging the customized, patented Enterprise Operating System (EOX) – a suite of unified cloud-based apps to run a business, all on one secure platform. EOX Vantage allows clients to focus on what they do best by reducing the time it takes to manage the essential, non-core aspects of their operations, and improving their effectiveness with data and insights.

Come join our growing Client Service team, who manage a diverse set of customers facing tasks at a pace that allows growth and the ability to excel into a career path.

Equal Employment Opportunity Policy:

EOX Vantage provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.

E-Verify Participation:

EOX Vantage participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

EOX Vantage will not use E-Verify to pre-screen job applicants and will only use E-Verify once a job offer has been accepted and Form I-9 is completed.

For more information about E-Verify, please visit Home | E-Verify

Visit our website to learn more about us: https://www.eoxvantage.com/

EOX Vantage NEVER asks for any form of payment to be considered as an applicant. If you are emailed asking for payment, please immediately report this spam message to info@eoxvantage.com. All verified personnel will only reach out with an EOX email ending in @eoxvantage.com

College degree preferred, High-school degree or GED required

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Location:

• United States (Required)

Work Location: Remote