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Client Service Facilitator

BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of life-work balance.

Our Client Service Facilitator engages with and talks to our Clients to build positive relationships and act as a liaison between our Clients and the Production Team. This will be done in alignment with BIOLYPH’s business model of producing our Clients’ IVD/RUO products Effectively, Efficiently, and Economically.

Essential Functions:

Cultivate lasting relationships with Clients, providing personalized, high-quality service
Act as the initial point of contact to professionally resolve complex Client inquiries
Respond to Client emails and phone calls
Consult with other departments regarding Client needs
Facilitate Production requests
Draft Production documents
Assist in planning and coordinating the activities of the Production Team
Support our Quality Assurance Team with Client communication
Prepare price quote proposals as needed
Coordinate the receipt, delivery and shipment of Client materials
Assist the Inventory Team with cycle counts and Client communications
Participate in and facilitate meetings with current Clients as needed.
Route incoming communications to appropriate personnel
Maintain Client records

Secondary Job Functions:

Create and edit documents as needed on behalf of the Managing Director via transcription, formatting and editing as appropriate
Tradeshow duties and responsibilities as needed
Miscellaneous projects as requested
Other duties as assigned by Management

Qualifications:

Experience / Education
- High School diploma or equivalent
- 3+ years of related experience

Other Requirements:

Provide effective and efficient communication and support
Handle confidential business matters appropriately
Well organized, pays attention to details
Excellent computer skills (Outlook, Word, Excel)
Self-motivated
Capability to work independently and as a team
Must be able to wear appropriate PPE as needed
Ability to sit for extended periods of time
Normal vision acuity (with or without corrective lenses)
Ability to identify and distinguish colors
Ability to lift 10 lbs routinely/often/occasionally
Ability to crouch, bend, twist and reach
Ability to push/pull 25 lbs occasionally

About BIOLYPH:

Established in 1993, BIOLYPH is a dynamic, World-Class Contract Lyophilization and Component Packaging Service Company located in Chaska, Minnesota. BIOLYPH has maintained a workforce that is collaborative and innovative.

BIOLYPH Offers:

Competitive pay commensurate with experience
Benefits for full-time employees include:
- Health, Dental, Vision, Life, Short-term, and Long-term disability insurance
- Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays
- 401k
- Employee Assistance Program
Frequent company-sponsored events
Clean, friendly, and collaborative work environment

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