Client Service Officer (MENA)

Tickmill is looking to hire a Client Service Officer that will help the Company with expanding its business operations for multi-asset products in MENA Region.

The Client Service Officer is responsible for providing comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options).

Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide.

Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields.

Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can.

We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers!

What the job looks like?

The Client Service Officer will have the chance to:

• Provide comprehensive customer service and support to client by handling trade queries, resolving issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.
• Handle translations from English to Arabic.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

What will you need to be able to do the job?

• Excellent command of English and Arabic language.
• Previous working experience in the Financial Services in a similar position, will be considered an advantage.
• College or university degree.
• Positive can-do attitude, Self-motivation and results orientation.
• Outstanding negotiation & communication skills.
• Ability to work in a high-pressure and fast-moving environment.
• High level of work ethic.

By joining us, you can expect:

• Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance).
• Opportunities to learn and grow through our “Employee Training & Development program”.
• A Unique opportunity for a career in a global, fast-growing company.
• Loyalty and Birthday Benefits.

What to expect from our recruitment process:

Make your next Career step and apply NOW!

• Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.