Client Service Representative

Overview
Join our dynamic team as a Client Service Representative and become the vital link between our hospital and our valued clients. In this energetic role, you will deliver exceptional customer service, manage client accounts, and support pet parents to foster long-term relationships. Your proactive communication skills and attention to detail will drive pet parent/hospital relations. This paid position offers an exciting opportunity to develop your expertise in project management, customer relationship management, and financial services while working in a fast-paced environment dedicated to excellence.

Responsibilities

• Act as the primary point of contact for clients, ensuring their needs are met with prompt, professional service.
• Collaborate with the medical team to enhance customer experience and patient care.
• Maintain detailed records of customer interactions, feedback, and resolutions to ensure continuous improvement.
• Serve as “Ambassador” by creating and maintaining goodwill for the hospital
• Handle client concerns with diplomacy and compassion
• Accurate data entry within the PIMS system. Verify account and contact information.

Qualifications

• Proven experience in customer service
• Strong communication skills with the ability to clearly articulate solutions and build rapport with clients.
• Ability to handle multiple priorities efficiently while maintaining attention to detail.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person