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Client Service Representative
Client Service Representative – Veterinary Receptionist
Springhurst Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team in Louisville, KY. Our veterinary team is dedicated to providing top-notch care for our furry, and not so furry friends. Our state-of-the-art facility offers innovative diagnostics and equipment to enhance patient outcomes. In addition to general treatments and procedures, we offer acupuncture and laser therapy, providing a full range of high-quality care for the pets in our community.
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of our hospital. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!
Essential Functions and Responsibilities:
- Greet and welcome each visitor and assess their needs
- Handle incoming phone calls/emails and determine the urgency
- Perform client check-ins and check-outs, including reviewing invoices
- Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
- Process and document financial transactions accurately
- Schedule appointments based on client expectations, patient medical requirements and clinic needs
- Manage emergency situations and walk-ins
- Respond to online requests for products, prescriptions or client questions in a timely manner
- Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
- Recommend products available to clients through our facilities
Skills and Qualifications:
- High School Diploma or GED required
- At least one year of client service experience required
- Experience with Microsoft Office suite
- Excellent communication skills and the ability to problem solve
- Ability to handle stressful situations and prioritize tasks effectively
- Team player, have patience and maintain a positive attitude
- Must be able to lift up to 30 pounds
Benefits and Perks:
- Paid time-off inclusive of sick, personal and vacation
- 401K with company match
- Medical, Vision and Dental Insurance Plans with multiple options
- Employer-paid short-term disability & life insurance
- Long-term disability option
- Company-sponsored Employee Assistance Program (Headspace)
- Progyny-Fertility and Family Building Support
- Digital Musculoskeletal & Physical Therapy Programs
- Referral Bonus Program
- DailyPay on Demand
- Employee Discounts for Pet Care
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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