Client Service Representative

Braintree Veterinary Care is looking to add a compassionate and skilled full-time Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our flexible environment means you'll enjoy a great work-life balance with flexible scheduling. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

At Braintree Veterinary Care, we believe the best veterinary care comes from a blend of science and art. We use the latest protocols and technology to help us deliver effective, fast, and convenient care. We are equipped with a full suite of in-house diagnostic and laboratory tools, allowing us to deliver results quickly and effectively. Compassionate care is important to our team.

Our hospital in Braintree, Massachusetts was built from the ground up with the vision of veterinary professionals in mind! We have a very close-knit team complete with an extremely warm and friendly staff. We pride ourselves on maintaining a healthy team culture with work-life balance at the top of our priorities. We have a mandatory lunch break daily and foster a very hands-on learning environment. We are open Monday through Friday and are closed every Saturday and Sunday. In addition, we also work closely with many philanthropic organizations. https://braintreevet.com/

Client Service Representative

Braintree Veterinary Care in Braintree, MA

$18.00 - $22.00 hourly pay rate

WHAT YOU'LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Our Comprehensive benefit package includes:

We're passionate about helping you reach your greatest potential– both at work and at home. As a result, our total compensation package is outstanding and rewarding :

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with a company match of up to 4%- after 6 months of service
• Generous paid time off
• Mental Health Resources
• Company-paid bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

FOR MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.