Client Service Representative (Billing) Part-Time

JOB SUMMARY

This position executes and supports all client billing functions and tasks. The Client Account Service Representative also ensures and performs a variety of clerical and registration functions for patient billing, including verification of patient demographics, insurance billing information and maintenance of the billing record.

Avero Diagnostics operates on a 24/7/365 basis; individuals may be required to work various shifts, including days, nights, weekends, and holidays. It is required to have schedule flexibility with and without advanced notice.

ESSENTIAL JOB DUTIES

• Efficiently and accurately enters all insurance payers into the Practice Management systems in a timely manner.
• Maintains patient demographic information and data collection systems.
• Adheres to quality assurance, metrics, safety and other departmental and company procedures and record privacy protocols.
• Ensure all existing and new hire Client Account Service Representatives are welcomed with peer training on all systems.
• Research and respond by telephone and in writing to patients, clinic or insurance inquiries regarding billing issues and problems.
• Patient collections include payment plans for delinquent accounts.
• Attend various training sessions and meetings as needed.
• Performs other related tasks as directed/assigned.

EDUCATION/CERTIFICATION/LICENSE

• High School Diploma or equivalent required; college degree is a plus
• Active and valid US State-Issued Driver’s License with acceptable motor vehicle record as defined and approved by the company’s vehicle insurance carrier.

EXPERIENCE

• Minimum 1 year of experience required:
• High demand, fast paced, exceptional patient/customer service environment.
• Proficiency with computers and strong, accurate typing skills
• Insurance EOBS
• Laboratory and/or healthcare environment experience is a plus.

KNOWLEDGE, SKILLS AND ABILITIES

• Solid understanding of medical billing.
• Exhibits patience and approachability, sets positive tone and example for team member behavior, work ethic & quality, abilities, skills and overall performance.
• Maintains confidentiality at all levels and consistently acts with high integrity.
• Demonstrates patience, and approachability, and sets a positive tone for team behavior, work ethic, quality, and overall performance, focusing on team success over individual achievement.
• Consistently delivers high-quality work on time and takes responsibility for outcomes.
• Build and sustain effective relationships with team members across all organizational levels.
• Exhibits professional communication abilities, including listening, writing, and speaking fluently and effectively in English.
• Works effectively both collaboratively within a team and independently with minimal supervision.
• Thrives in fast-paced, high-growth environments, managing competing priorities and frequent interruptions with ease.
• Functions as a responsible, organized initiative-taker with excellent time management, follow-through, and a commitment to continuous learning and improvement.
• Possesses strong analytical and research skills with an initiative-taking approach to identifying, assessing, and resolving complex challenges and processes.
• Demonstrates effective facilitation, negotiation, and conflict resolution skills.
• Skilled in utilizing various software applications, including MS Windows, Outlook, Word, Excel, and healthcare databases/systems.
• Maintains regular, reliable attendance and punctuality.
• Maintains a professional appearance, communication style, and demeanor.

WORKING CONDITIONS

• This position operates in a remote only capacity but in partnership with a fast-paced office and lab environment, requiring adherence to daily workload demands.
• The role involves regular use of standard office equipment, including computers, printers, phones, and mobile devices, in a work environment with noise levels ranging from moderate to loud.

PHYSICAL REQUIREMENTS

• The position may require exerting up to 20 pounds of force occasionally, 10 pounds frequently, and negligible force constantly to move objects.
• Regular activities include talking, hearing, sitting, standing, walking, using hands to manage or feel, grasping, reaching, and performing repetitive movements with wrists, hands, and fingers.
• Specific vision abilities include close visual acuity and the ability to adjust focus for tasks such as data analysis, reading reports, transcribing, viewing computer monitors, and legally operating a motor vehicle.
• Avero is an equal-opportunity employer and strives to provide a workplace free of discrimination and harassment. We are committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

The duties and responsibilities outlined in this job description are intended to provide a general overview of the primary functions, required knowledge and skills, and scope of responsibility for the role. This is not an exhaustive list of all job requirements, and employees may be asked to perform additional duties, work various shifts, or assist in other areas to cover absences, manage peak workloads, or balance staffing needs. These job details are not intended to create an employment contract and are subject to change at the employer's discretion.