Client Service Representative I

We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team. This is a full-time salaried position in our Chicago office and report to the Head of Client Support team.

WHAT YOU WILL DO

Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:

• Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications

• Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms

• Troubleshoot system and client connectivity issues

• Investigate order routing issues between SpiderRock and multiple execution brokers

• Perform QA of internal trading tools, algorithms and risk applications and document as needed

• Assist in client-onboarding and account creation

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent experience

• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred

• Previous financial industry or trading experience a plus

• Experience in the financial industry

• Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures

• Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses

• Professional, motivated attitude

• Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment

• Independent self-starter and a keen attention to detail is a must

• Local to the Chicago land area

WHAT TO EXPECT

• Learn while doing

• Highly competitive pay, benefits, and bonus structure

• Health insurance (medical, dental, vision)

• Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)

• Discounted pet insurance

• Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)

• Wellness programs

• Zen Den for meditation, naps, nursing, or just to decompress

• Work with high-caliber and innovative professionals

• Access to unlimited snacks and beverages in our lounge area

• Monthly, quarterly, and semi-annual company sponsored events

• 401K Safe Harbor Plan and Match

• Onsite gym membership

• Divvy bike access

• A fun and collaborative environment

SpiderRock is an Equal Opportunity Employer