Client Service Representative/Administrative Assistant

Job Overview
Wellspring Veterinary Care is seeking a highly organized and detail-oriented Client Service Representative/Administrative Assistant to join our team at the only privately owned surgery specialty hospital in the Chattanooga area. This role is essential for providing exceptional customer service and administrative support to ensure operational success of the hospital. The ideal candidate will possess strong communication skills, proficiency in various office software, and the ability to manage multiple tasks efficiently. Prior experience in the veterinary industry is preferred but not a requirement.

Duties

• Greet visitors and clients warmly, providing a positive first impression of the company.
• Manage multi-line phone systems, directing calls and taking detailed messages as necessary.
• Perform clerical duties including data entry, filing, sending records to clients/referring veterinarians, and maintaining organized cloud-based records.
• Assist with scheduling appointments and obtaining patient records from referring veterinarians.
• Provide customer support by answering inquiries and resolving issues in a timely manner.
• Process payments for administered services.
• Daily, weekly, or as needed cleaning of the hospital.
• Support other administrative tasks as assigned by management to ensure efficient office operations.

Experience Candidates should have:

• Previous experience in a front desk or receptionist role, ideally within a medical or veterinary setting is preferred but not required.
• Experience in Microsoft Office Suite (Word, Excel, PowerPoint), iCloud, Shepherd (Veterinary Software), and DialPad (Phone System) is preferred but not required.
• Strong typing skills with attention to detail for data entry tasks.
• Excellent organizational skills with the ability to prioritize tasks and time effectively.
• Strong communication and active listening skills is a must, as details matter regarding patient care and client communication.
• Familiarity with office management practices and customer service principles.
• Experience in personal assistant roles or administrative positions is preferred but not mandatory.

If you are a motivated individual with a passion for providing outstanding support in an office environment, we encourage you to apply for this exciting opportunity at Wellspring Veterinary Care.

Please note that prospects will only be contacted if they are selected for an interview or the next step(s) in the hiring phase.

Pay: $15.00 - $18.00 per hour

Benefits:

• Retirement plan

Shift availability:

• Day Shift (Preferred)

Work Location: In person