Client Service Specialist for Mediation Non-Profit (must be in Hawaii)

SUMMARY:

Responsible for Client Services activities including: opening, scheduling and managing mediations, facilitations and other dispute resolution processes. Responsible for the coordination and support of specialized mediation programs; client contact to ensure understanding of the mediation process and appropriate preparation; and the creation of checklists and step-by-step processes for the Client Service Department to ensure efficient scheduling, preparation and neutral assignment for all cases

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 - 5 years of conflict resolution; client/customer service experience; case intake experience preferred
• Associate’s or Bachelor's degree required; Graduate degree preferred
• Knowledge of mediation, dispute resolution, legal issues and case management preferred
• Experience in a social service and/or paralegal/law setting preferred
• Ability to triage calls, conduct intake and coordinate mediation sessions
• Excellent verbal and written communication skills required
• Proper telephone and email etiquette required
• Must be detail-oriented, highly organized and reliable
• Proven ability to work independently with a minimum of supervision, as well as being part of a team
• Ability to multi-task and prioritize
• Successful experience in working with diverse individuals and groups
• Ability to remain calm and positive in all stressful situations
• Demonstrated skills in working with difficult or emotional people both on the telephone and face-to-face
• Ability to maintain strict confidentiality
• High level of computer competency, including Microsoft Office Programs for word processing, spreadsheets, and ability to learn new software programs is required
• Ability to gather and input data accurately while simultaneously gathering the information from a Client on the telephone

BENEFITS:

Full comprehensive benefit package includes: full medical, dental, vision, parking, vacation and holidays and 401k upon eligibility.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

Typical end time:

• 5PM

Typical start time:

• 8AM

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you reside on the island of Oahu?

Experience:

• case intake: 3 years (Preferred)
• client service: 3 years (Preferred)
• conflict resolution: 3 years (Preferred)

Work Location: In person