Client Service Specialist - Hixson

Job Purpose

The Client Service Specialist provides front desk service including: client service, clerical and cashier duties, phone duties, and communicates with customers to help ensure the health and wellbeing of the guests (animals) at The Ark Pet Spa & Hotel. Also provides support to team members and promotes a professional and caring image of The Ark through high work standards.

Shift & Days- Mon-Sat. Start time varies.

Primary Duties:
Greets clients/guests in a friendly, professional and helpful manner

• Provides guest check-in, assuring all paperwork is filled out correctly and completely
• Assists in guest arrivals by checking and labeling guest’s personal belongings
• Verifies guest’s medication(s), diet, health concerns and communicates with Pet Care Staff
• Verifies guest’s current vaccination history, updating file and computer records
• Answers phone, schedules appointments/reservations, maintains and updates calendars
• Answers client questions, providing information on policies and procedures
• Assists in guest departures, ensuring that personal belongings leave with the client
• Assures that charges are accurate and complete
• Receives and documents payments by cash, credit/debit card, voucher/gift certificates/punch card or automatic debits per established company policy/procedure
• Ensures all services are shown on bill; grooming charges accurately reflect services performed by department
• Issues receipts and posts charges/payments to client accounts
• Counts cash drawer at beginning and end of shift, ensuring adequate change in drawer, reporting any discrepancies immediately to supervisor; runs accounting reports and prepares deposits
• Conducts tours of facility, answering questions about services, programs, and products
• Recommends appropriate programs and services, giving correct prices for services or estimated cost if length/type of service not defined at time of check-in
• Cleans and maintains lobby, retail area, lobby bathroom, chart room, front desk and front of building areas
• Performs administrative support, files, maintains records and charts
• Other duties as assigned

Qualifications

Education/Experience

• High School diploma or GED
• 1 year of animal care experience or equivalent combination
• Desire to work with and around animals

Language Skills

• Ability to read and interpret documents such as safety rules, vaccination records, reports, procedure manuals, and related company forms
• Ability to read and write routine charts, reports and correspondence
• Ability to speak clearly and effectively with clients and team members
• Ability to read or listen and carry out instructions furnished in writing, oral or diagram form

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals

Computer Skills

• Basic understanding of computer operations and the ability to learn industry-specific programs

Other Skills and Abilities

• Demonstrates problem-solving ability
• Capable of multi-tasking
• Promotes professional and caring image of Red Dog through high personal/work standards
• Ability to communicate in clear, concise and courteous manner

Physical Demands

• Ability to walk stand, sit, use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, crawl, run, climb and bend
• Ability to talk and hear
• Close, distance, depth perception and ability to adjust focus
• Good sense of smell
• Ability to lift 50 pounds
• Stands/walks for long periods of time

Work Environment

• May encounter elevated noise level
• Exposure to temperature changes (indoor vs outdoor)
• Exposure to animal stool, urine, blood, dander, hair
• Exposure to fumes, airborne particles
• Exposure to cleaning chemicals

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Education:

• High school or equivalent (Required)

Experience:

• Front Desk Administration : 1 year (Required)
• Scheduling: 1 year (Required)
• Upselling: 1 year (Required)

Ability to Commute:

• Hixson, TN 37343 (Required)

Work Location: In person