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Client Service Support/Receptionist
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Who We Are:
At The Urban Electric Co., we make it our mission to recruit and retain highly skilled and passionate individuals. Because we have a genuine respect for the talents and story of every member of our team, our culture attracts a wide variety of personalities and backgrounds to compose an eclectic and fun atmosphere. Each of our company’s products is bench-made and hand-finished at our 180,000 sq. ft. headquarters in Charleston, which houses the talented engineers, sales and marketing professionals, designers, and craftsmen who make up our team. We pride ourselves on manufacturing processes that secure the growth and sustainability of artisanal craft for the future by using modern techniques that enhance and refine the hand-build approach as opposed to replacing it.
Some Benefits & Perks of Working at The Urban Electric Co.
- Opportunity for very generous quarterly bonuses through the company PMB (Productivity Metric Bonus) program
- Medical & dental insurance with employer contributions
- 401(k) savings plan with employer match
- Paid parental leave for new moms and dads
- Generous paid time off and holidays
- A company-wide health & wellness initiative
- An on-site barista with complimentary drinks and snacks
- Robust training program with room for growth and merit based advancement
Who You Are: As Client Service Support/Receptionist at UECo, you will be the friendly face of our company at reception for visitors and employees while providing a variety of support tasks to a variety of groups within our organization.
A Day in the Life:
- Welcome company visitors in a professional and friendly manner whether in person or on the phone
- Direct inbound phone calls/voicemails appropriately
- Organize and maintain a tidy sales office and showroom to meet brand standards following daily opening and closing tasks
- Manage office supply inventory and mailroom
- Assist Client Service & Sales Teams with daily operations to enhance client experiences
- Track shipments daily to identify exceptions, notify Client Service Specialist and/or client when appropriate
- Client reach out for final payments and address to facilitate on-time shipping – collections report
- Calculate expedited shipping quotes
- Assist with preparation for facility tours and client visits
- Process order export queue daily
- Other duties as assigned
What Will Set You Up for Success:
- A Bachelor’s or Associate’s degree is preferred.
- 1-3 years prior experience in an administrative or receptionist role.
- Strong computer and internet skills including programs such as Word, Excel, Outlook, etc.
- You have a flexible, positive, kind, and patient disposition.
- You take initiative. You communicate clearly. You write well. You speak eloquently.
- You enjoy solving problems. You love taking on difficult challenges and finding solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
- You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
- You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with the punches.
- You are motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with us and truly make a difference.
- Our motto “Always Proud, Never Satisfied” resonates with you!
- You are a trustworthy individual who can handle and protect confidential information.
- You are a star at multi-tasking and prioritizing multiple on-going projects at once.
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