Client Services Case Manager

Job Type: Part-Time

Pay: Starting at $17.00 per hour (Based on Experience)

Performance Review: Eligible for a merit-based pay increase after successful completion of a 90-day performance review.

Make a Difference in Someone's Life Every Day

NuLook Home Care Agency is seeking a compassionate, organized, and dependable Client Services Case Manager to join our growing team.

This position is ideal for someone who enjoys helping others, building relationships, solving problems, and ensuring clients receive the support they need to remain safe and independent in their homes and communities.

As a Client Services Case Manager, you will serve as a liaison between clients, families, caregivers, nurses, referral sources, and agency leadership. You will play an important role in supporting client satisfaction, monitoring service quality, coordinating follow-up activities, and advocating for the individuals we serve.

What You'll Do

• Welcome new clients and families to our agency
• Conduct client satisfaction and wellness calls
• Follow up with clients regarding services and concerns
• Track client hospitalizations and service interruptions
• Assist with resolving client complaints and service issues
• Monitor authorization renewals and reassessment needs
• Coordinate communication between clients, families, caregivers, nurses, and office staff
• Maintain accurate documentation and communication records
• Participate in client visits and community outreach activities as assigned
• Support special projects, client appreciation activities, and community resource initiatives

What We're Looking For

The ideal candidate is:

• Compassionate and client-focused
• Organized and detail-oriented
• Comfortable speaking with clients and families
• Able to manage multiple tasks and priorities
• Professional and dependable
• A strong communicator and problem solver
• Comfortable using computers and electronic systems
• Passionate about helping others

QualificationsRequired

• High School Diploma or GED
• Valid Driver's License
• Reliable Transportation
• Strong Communication Skills
• Basic Computer Skills
• Ability to Maintain Confidentiality

Preferred

• Experience in Home Care
• Experience in Healthcare or Human Services
• Experience in Customer Service
• Experience in Case Management or Care Coordination
• Knowledge of Medicaid Programs
• Experience Working with Seniors or Individuals with Disabilities

Schedule

• Part-Time Position
• Monday – Friday
• Flexible Hours Based on Agency Needs
• Occasional Local Travel for Client Visits

Compensation & Growth Opportunity

Starting Pay:
$17.00 per hour (Based on Experience)

Employees are eligible for a formal performance review after 90 days of employment. Team members who demonstrate strong performance, reliability, professionalism, and a commitment to our clients may be considered for a merit-based pay increase.

Why Join NuLook?

At NuLook Home Care Agency, we are committed to improving lives through compassionate care, advocacy, and community support. As we continue to grow, we are looking for team members who want to grow with us and help make a meaningful impact in the communities we serve.

If you are passionate about helping others and want to be part of a team that values integrity, compassion, and excellence, we encourage you to apply today.

Pay: From $17.00 per hour

Work Location: In person