Client Services Coordinator ( Medical Center - Al Khobar )

Duties And Responsibilities :

-Receive calls from patients and answering for their questions and doubts.

-In case the doctors are unavailable or engaged to important meetings Should be informed to the patients and make new appointment.

-Make appointments for the patients of the clinics/units

-Remained the patients one day before their appointment.

-Schedule re appointments for new, follow up and urgent patients

-Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.

-Prepare and updates weekly appointment schedules.

-Two days a week will be reserved for operations and on call physicians

-Contact patients with appointments and remind them one day in advance to minimize problems.

-Provide personalized coordinated care, and support for patients and families.

-Treat people with dignity, compassion, and respect.

QUALIFICATIONS :

-Diploma or Bachelor degree.

PROFESSIONAL EXPERIENCE :

-At least 01-year experience working as a customer care a Dictaphone system.

-Typing skill and computer knowledge essential.

-An ability to work individually and as part of a team.

SPECIAL SKILLS :

-Ability to communicate in English and Arabic both written and verbal.

-Knowledge of telephone consoles and related equipment.

-Knowledge of customer service standards and procedures.

-Knowledge of international and\or conference call telephone dialing procedures and protocols.

-The ability to concentrate for long periods of time.

-Format typing and computer training

-Fluent Speak / write in English