Client Services Manager & Sitter Coordinator

Job Summary

Buckhead Pet Pals is Atlanta’s original premium dog walking and cat sitting company, serving Metro Atlanta since 1998. We are seeking a detail-oriented, people-first Client Services Manager to manage client communication, daily scheduling, and new sitter onboarding.

Key Responsibilities

• Manage client communication via email, phone, and scheduling software
• Create and maintain efficient daily schedules for pet sitters
• Support sitters and assist with coverage when needed
• Coordinate onboarding and training of new pet sitters
• Maintain accurate client and sitter records
• Support general office operations
  
  

Required Qualifications

• 3+ years administrative or office management experience
• Experience scheduling staff in a service-based business
• Proficient in Excel, Word, and Gmail
• Comfortable learning and using scheduling software
• Strong written and verbal communication skills
• Lives within Buckhead, Brookhaven, or Sandy Springs area
• Able to work in-office during business hours
  
  

Preferred Qualifications

• Pet industry or service-industry experience
• Experience onboarding or training new hires
• Familiarity with Atlanta neighborhoods
• Social media and AI/ChatGPT experience
  
  

Compensation & Benefits

• $18–$20 per hour (based on experience)
• Paid vacation
• Discounted pet sitting services
• Casual dress code
  
  

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