Client Services & Operations Coordinator

Are you someone who is honest, organized, and actually cares about helping people —

and also enjoys sales and closing deals? Do you want a job where your hard work,

follow-up, and persuasion directly put more money in your pocket? If that sounds like

you, keep reading.

At Pennsylvania Hoarding, we help families and individuals through some of the hardest

moments of their lives. We clean up hoarding situations, handle biohazard jobs, and work

with Medicaid case managers to help people who cannot always help themselves. We are

a real company doing real work that matters. We are looking for one person to join our team

and help us grow the Pennsylvania territory — someone who wants to stay, build

something, and be rewarded for it.

Why You Will Love This Job

• You make more when you do more.
• Base pay is $22–$25/hour. On top of that, you earn commission on every job you book and close. There is no cap. The more you sell, the more you make.
• You use your sales skills to actually help people. This is not “hard sell” or gimmicky sales. You are guiding people who already reached out for help, giving them confidence to move forward, and helping them say “yes” to getting their life and home back.
• You work from home most of the time. Most of your work is done by phone and computer from your own space. You set your schedule around your life within the needs of the role.
• We give you a company vehicle for all job site visits. You do not pay for gas or put miles on your own car.
• This is part-time now — but it is built to grow. We start at 15–20 hours a week. As the Pennsylvania territory grows (because of your sales and follow-up), this role grows with it. Full-time is the goal.
• We are loyal to our people.

Our current Sales Director has been with us for seven years. When we find someone

great, we keep them and take care of them.

What You Will Do

Talk to Clients and Close Jobs (Sales Focus)

• Be the first person a family talks to when they call us — be kind, be calm, and help them understand how we can help.
• Use good questions and active listening to understand their situation and needs.
• Explain our services clearly and confidently so they feel safe moving forward.
• Build and present fair, clear pricing and estimates.
• Ask for the business and close the job — this is a sales role as well as a coordinator role.
• Follow up with every lead by phone and email until you get a clear “yes” or “no.” No leads left hanging.

Go to Job Sites and Write Estimates

• Drive to homes and properties across Pennsylvania (and sometimes nearby states) to look at the job in person.
• Take notes and photos and build a clear, accurate estimate.
• Make sure the client knows what to expect before the crew shows up.

Handle the Logistics

• Schedule jobs and make sure the crew is ready to go.
• Order dumpsters and supplies and book crew travel when needed.
• Keep everything organized so nothing falls through the cracks.

Work with Medicaid Case Managers and Government Contacts

• Build relationships with social workers, case managers, and elder care agencies across Pennsylvania.
• Help get government-funded chore service jobs approved and moving — Pennsylvania has one of the strongest Medicaid chore service programs in the country.
• Handle the paperwork and follow-up these programs require.

What We Are Looking For

• A bachelor’s degree from any field — we care about how you think and how you talk to people.
• 1 to 3 years of experience in one or more of these areas:
• sales or inside sales
• customer service
• administrative coordinator / administrative assistant
• case management or social services
• Invoice management
• healthcare or home services
• logistics or scheduling
• A great phone voice — you will be on the phone a lot and need to sound warm, professional, and confident.
• Comfort with selling. You don’t have to be a “hard closer,” but you must be willing to ask for the business, handle questions, and guide people to a decision.
• Strong writing skills — emails and notes need to be clear and professional.
• A valid driver’s license (company vehicle provided for all job site visits).
• The ability to work on your own and manage your own time without being told twice.

The Kind of Person We Need

This job requires a very specific kind of person. We need someone who is:

• Honest — all the way through. You will have access to client information, company resources, and time on the road alone. We have to be able to trust you completely.
• Loyal. We are not a revolving door company. We want someone who wants to stay and build something here — not use this as a bridge to the next thing.
• Detail-oriented. Missing a step in this work can affect a real family in a real way. You have to be the kind of person who checks twice.
• Genuinely caring. Many of our clients are elderly, embarrassed, or overwhelmed.

You have to actually care about them — not just the paycheck.

• A finisher. You follow up. You close the loop. You do what you said you would do, especially when it comes to leads and booked jobs.

How to Apply

Send your resume and a short note in the "Additional Information" section just 3 to 5 sentences. Tell us:

• Why this job fits where you are right now, and
• What being loyal to an employer means to you.

We will not review applications without a personal note.

Pay: $22.00 - $25.00 per hour

Work Location: Hybrid remote in Pittsburgh, PA 15226