Client Services Representative – Outsourced Trading Desk, Analyst

The Team:

The position forms part of our Outsourced Trading Desk Client Services Team, which functions as the primary point of contact to clients in relation to trade settlements and operations. The Outsourced Trading Desk currently comprises 25 people in the US, Europe and Asia. There are 2 Client Service Representatives located in the US supporting all regional clients.

The Role:

The focus of this role will be to support clients across our Outsourced Trading Desk.

Key Responsibilities:

• Monitor all trade activity on a daily basis for Outsourced Trading Desk clients
• Work directly with clients, Prime Brokerage Client Service Representatives and trading counterparties to ensure timely settlement on market transactions
• Review all US and non-US trades for proper settlement and coordinate internally on all open settlements/fails
• Immediately escalate open settlements/fails and work with Middle Office and external counterparties to resolve trade detail discrepancies
• Ensure all client trades are reported properly in the trade portal and at counterparties
• Collaborate with adjacent teams to address client and counterparty requests, such as local market trade instructions, settlement issues, and resolution on all open failing trades
• Assist with onboarding new clients and testing new client set ups
• Secondary point of contact for prime brokerage custody and swap clients and client inquiries
• Liaise with technology to help build a more efficient and automated platform
Monitor and review trade input and activity in Traiana and other firm trade processing applications

Qualifications:

• Client Services experienced gained at a similar financial institution
• An understanding of Prime Brokerage, the trade life cycle and trade processing
• Efficient and adept at time management
• Focused and detail-orientated
• The ability to manage multiple requests within a collaborative environment that requires urgency
• Intellectually curious and able to retain vast sums of knowledge
• Excellent communication skills
• An autonomous worker, capable of representing the team across the whole continent
• Experience with Traiana & Fidessa would be advantageous
Series 7 & 63 or the ability to obtain them within the first year

The salary for this position is $100,000.