Client Servicing Manager (3 - 5 years)

‍Job Summary

• Build long-term relationships with clients
• Investigate and determine clients' wants and needs
• Communicating with clients and coordinating with the internal team for creatives
• Follow up with everyone till the earth stops rotating
• Manage the projects in ClickUp, maintain project roadmaps, coordinate with the creative team and get the clients’ requirements done within the deadlines
• Divide different creative works from different clients to the creative team and manage the workload-to-deadline ratio to maintain optimum utilisation of the resources
• Reporting performance of the creative team
• Analyse the effectiveness of digital campaigns
• Recommend digital hacks to increase their ROI
• Prepare and present reports on the project's progress
• Keep abreast with new trends in our industry and suggest improvements for our business
• Raise tickets if you observe any roadblocks in the company
• Get the design and marketing brief from the client and able to translate the brief to the creative team.
• Should have understood the entire design process end-to-end so as to guide the team and get the deliverables done.
• Manage the entire creative and design team and assign them tasks with proper work breakdown, and timelines and ultimately get the work done.
• Become a creative bridge between the client and the internal creative team.
• Assisting designers in setting up a brand language and designing its collaterals.
• Partner closely with the Creative Director to come up with creative concepts for advertising campaigns.
• Involve in the brainstorming process for brand-building activities in the design and marketing domain.
• Guide your internal creative team on the entire design process and get the work done smoothly without any roadblocks, by finding solutions and executing the projects within timelines.
• Adhere to style standards on fonts, colours, and images
• Visiting the client's place to plan the execution of the designs.
• Keep up to date with the latest trends. You should at least be following awwwards.com, Behance, creative bloq, etc. Sourcing custom & quality design references for the client should be a piece of cake for you.

• 3-5 years of working experience as a Client Servicing Manager in Advertising and Design Industry
• Excellent understanding and knowledge of dealing with the clients end-to-end
• Sense of ownership and pride in your performance and its impact on the company’s success
• Problem-solving skills
• Great interpersonal and communication skills
• Have fantastic exposure (or experience) in Graphic Design, UI Design, Packaging Design, Motion Design, Illustration Design, Typography, UX Research and all Design Principles.
• Someone who is based in Bangalore (or ready to move).
• Should have a ready laptop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Design skills and knowledge
• Able to come up with new ways of doing things
• Be thorough and pay attention to detail
• Analytical thinking skills
• Persistence and determination
• Leadership and motivational skills

• You must work smart and save time for your research to develop new strategies.
• Clients don't know what they want; you need to recommend new ideas/plans constantly to clients.
• We will not tell you what to do; you have to come up with plans which will work for your client.
• You can't get irritated with calls. You must keep your cool and give a good vibe to the client on calls.
• If you can handle business development as well, then it's a cherry on top and a high incentive on your salary.

• You have great taste in music. We love Lumineers and Coldplay.
• Original ideas over “inspired” ideas. Show us your sketchbook, not just the portfolio.
• You are capable of executing tasks without being bossed/babied.
• Chill and work. But getting work done as per the timeline. We do not entertain excuses.
• Pet person. Or at least not allergic to fur. (We have a cat, we call him Suki)

• Morning tea, Lunch, and snacks will be on us.
• Interactive and brainstorming sessions with the entire team.
• Occasional foosball matches with team mates.
• You will have weekends for yourself. We do not work on weekends nor do we promise any deliverables during weekends.
• Health insurance coverage for you.
• Alternate Thursday team building activities.
• Upto six work from home provided per month.

Company Overview