Client Success Executive

About the Role

We are seeking a bilingual Client Success Executive (English & Arabic) based in the UAE, preferably in Abu Dhabi, to oversee the deployment and adoption of our clients' ERP, a next-generation HRMS platform. This is a 3-month contractual role with the possibility of extension based on performance and project needs.

The Client Success Manager will serve as the primary liaison for clients during deployment, ensuring a seamless onboarding process, effective user adoption, and long-term client satisfaction. The role requires flexibility to attend on-site client meetings and collaborate closely with internal and client teams.

Key Responsibilities

● Deployment & Onboarding

• Lead end-to-end client onboarding, data migration, and system deployment.
• Conduct training workshops and support user adoption in both English and Arabic.
• Ensure projects are delivered within agreed timelines and quality standards.

● Client Relationship Management

• Serve as the primary point of contact for clients throughout deployment.
• Address client queries, manage escalations, and provide proactive support.
• Build strong relationships with HR leaders, GMs, and founders across client organizations.

● Operational Support

• Travel to client offices (primarily in Abu Dhabi) as required.
• Provide structured reports on deployment progress and client health.
• Gather client feedback and channel it into product and process improvements.

Qualifications

• Bachelor’s degree in Business, HR, IT, or related discipline.
• 2+ years’ experience in Client Success, Project Management, or HR Tech implementation, ideally with SaaS/ERP solutions.
• Strong knowledge of HR processes, payroll, and compliance in the UAE.
• Fluent in English and Arabic (spoken and written).
• Based in the UAE, preferably Abu Dhabi.
• Valid UAE driving license (mandatory).
• Own visa (spousal/freelance) preferred; company sponsorship can be considered if required.
• Flexible to travel to client sites as needed.

Contract Details

• Type: 3-month contractual role (extendable).
• Location: Abu Dhabi, with occasional travel across UAE.
• Visa: Own visa (spousal/freelance) preferred.
• Driving License: Mandatory for client visits.

Key Competencies

• Strong bilingual communication and presentation skills.
• Ability to manage multiple deployments with structured planning.
• Customer-focused mindset with proactive problem-solving.
• Tech-savvy with adaptability to HR/ERP technologies.

What We Offer

• Opportunity to lead client success initiatives in a high-growth HR-tech SaaS.
• Exposure to diverse industries and leading organizations in the UAE.
• Competitive contractual package with potential for extension.
• A collaborative and innovative startup environment.

Job Type: Contract
Contract length: 3 months

Pay: AED6,000.00 - AED8,000.00 per month

Application Question(s):

• What is your current salary package?
• What is your expected salary package?
• Notice period?