Client Success Manager

Overview

Do you love the automotive industry but don’t want to work long hours or weekends? Are you looking for work/life balance? Do you enjoy helping others succeed? Join our company in the client success role! This position provides customer service support to automotive dealer clients. Work from home most of the time and enjoy holidays with your family. Join our growing brand and company to start making a difference!

Location: Atlanta, GA (hybrid role: work from home with onsite client visits and occasional travel)

Position Type: Full-time (40 hours/week; regular work week)

Pay type: Base salary & performance bonuses

Annual income: $55,000 – $65,000

RESPONSIBILITIES - Client Success and Customer Care

• Foster and maintain relationships with Sellchology dealer clients under minimal direct supervision
• Provide support to assigned dealer accounts using phone calls, social media, texting, email and onsite visits
• Establish relationships and communicate well with executive-level management (Owner, GM, GSM)
• Guide dealership managers and sales teams through the Sellchology training material to assist in meeting their training needs
• Proactively identify opportunities for engagement within the training content and coaching resources
• Proactively engage in educational follow-up on how we can help clients grow and succeed
• Manage and respond to client questions and inquiries in a timely and professional manner
• Serve as a co-moderator of a private coaching group on Facebook (manage membership and facilitate engagement)
• Provide administrative and customer service support for Sellchology critical programs and events (e.g., industry conferences or events at our training center located in Atlanta)
• Other duties as assigned

RESPONSIBILITIES- Supervision

• Supervise a team of Engagement Managers
• Communicate and uphold performance standards for client engagement
• Maintain and update documentation for client processes and procedures
• Monitor employee productivity and performance
• Provide constructive feedback, mentorship and coaching
• Assist with client questions and client care
• Train new employees in essential role functions and workflow
• Conduct regular performance reviews and provide reports to company executives

REQUIRED SKILLS, ABILITIES & EXPERIENCE

• At least 2 years of experience in the retail automotive industry: BDC, sales, management or vendor
• At least 1 year of experience in a supervisor or leadership role
• Proven track record of building and maintaining relationships with customers/clients
• Familiarity with automotive sales training philosophy and techniques
• Demonstrated ability to work on projects under minimal supervision
• Demonstrated leadership and supervisory abilities
• Strong customer service and communication skills (verbal and written)
• Ability to plan own daily work schedule and manage time (previous work from home experience is a plus)
• Ability to follow instructions and have detail-orientation (use the word “exceptional” in your application message to prove this)
• Experience with Microsoft Outlook, Word and Excel
• Experience moderating Facebook groups
• Ability to drive to client sites or company events; must have reliable transportation and valid driver’s license
• Ability to do occasional out of state/overnight travel (typically a few trips a year; paid for by company)
• Having a suitable home office environment for remote work (Internet access, a quiet place for taking/making calls, and ability to join video Zoom calls)

EXPERIENCE

• At least 2 years of experience in the automotive industry in any of these areas: BDC, sales, management or vendor
• At least 1 year of experience in a supervisory role

BENEFITS

• Estimated annual income range is $55,000 - $65,000 (base guaranteed salary of 40,000/year plus performance bonuses between $15,000 - $25,000/year)
• Work from home about 70-80% of a typical month
• 40-hour regular work week (no evenings or weekends)
• Flex time: ability to establish start and end time of workdays
• 401(k) retirement plan, with the company contributing 4% of earned income (not a match, an unconditional contribution)
• 14 paid holidays per year (includes time off between Christmas and New Year)
• 12 days of paid time off annually
• Additional unpaid time off can be requested as needed
• NOTE: We do not currently offer a health or dental plan

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Application Question(s):

• How many years of experience do you have in the automotive industry?

Work Location: Hybrid remote in Atlanta, GA 30350