Client Success Manager – Growth

Job Overview
We are hiring a Client Success Manager – Growth to own customer relationships across a portfolio of existing accounts and drive long-term revenue expansion within Celerity’s client base.

This is a commercially oriented Client Success role.

You will be responsible for ensuring customers realize value from Celerity, building trusted relationships across client organizations, identifying opportunities to deepen adoption, and driving expansion revenue through upsell, cross-sell, and broader enterprise penetration.

You will carry a quota, manage pipeline, and own the commercial strategy within your book of business — while also leading the day-to-day relationship management and strategic account development expected in a high-performing Client Success function.

This role is not implementation focused. Instead, it is centered on retention, value realization, growth, and customer partnership.

If you thrive at the intersection of client strategy, revenue growth, and relationship ownership, keep reading.

What You’ll Own

Client Success & Relationship Ownership

• Own a defined portfolio of existing Manufacturer and Distributor accounts
• Serve as the primary strategic point of contact across your book of business
• Build trusted relationships across operations, pricing, finance, IT, and executive leadership
• Drive customer engagement, satisfaction, and long-term retention
• Lead regular business reviews and strategic account planning conversations
• Ensure clients are realizing measurable value from their partnership with Celerity
• Act as the voice of the customer internally to help shape product, process, and go-to-market priorities

Expansion Revenue & Account Growth

• Carry an expansion ARR quota across your portfolio
• Identify, develop, and close upsell, cross-sell, and account expansion opportunities
• Grow revenue within existing customers by increasing product adoption, use cases, users, workflows, and business unit penetration
• Uncover new pain points and strategic initiatives tied to SPA management, EDI data, pricing accuracy, claims, and rebate workflows
• Create account growth plans and execute against them with discipline
• Partner with leadership and internal stakeholders to maximize revenue opportunity across the installed base

Pipeline Management & Commercial Execution

• Build and maintain healthy expansion pipeline coverage across your accounts
• Own opportunity identification, qualification, progression, and close within existing clients
• Run structured discovery to uncover additional needs and growth opportunities
• Quantify ROI and build business cases for account expansion
• Partner on demos and solution conversations as needed
• Navigate multi-stakeholder buying groups and internal approval processes
• Maintain rigorous CRM hygiene, forecasting accuracy, and pipeline discipline

Customer Adoption & Strategic Partnership

• Drive adoption and broader organizational engagement post-sale
• Identify risks to account health early and proactively work to mitigate churn or contraction
• Monitor customer sentiment, usage patterns, and organizational changes that may impact growth or retention
• Help customers align Celerity’s capabilities to evolving business priorities
• Partner cross-functionally with Product, Support, Sales, and Delivery teams to ensure a strong overall customer experience
• Note: This role is not responsible for implementation or project management of implementations, though close partnership with those teams will be important

Help Build the Client Success Motion

• Provide feedback on customer needs, messaging, and positioning
• Identify repeatable patterns in retention, adoption, and expansion success
• Contribute to playbooks, account planning frameworks, and customer engagement strategies
• Help shape how Celerity scales customer success and commercial growth across its client base
• Represent Celerity at NAED, NEMRA, IDEA, AD, and other channel events as needed

Who You Are

You are a relationship builder with a commercial mindset.

You likely have:

• 3–8+ years of experience in Client Success, Account Management, Customer Growth, or SaaS sales
• Experience owning and growing strategic customer relationships
• A track record of driving retention and expansion revenue
• Experience carrying a quota or revenue responsibility within an existing account base
• Experience selling into or supporting customers in the electrical or industrial distribution channel (strongly preferred)

You Demonstrate

• Strong commercial instincts and account growth ability
• Executive presence and business acumen
• The ability to build trust while still driving urgency and action
• Comfort navigating complex organizations and multiple stakeholders
• Strong discovery, consultative selling, and relationship management skills
• High accountability and strong follow-through
• Comfort operating in a fast-moving, early-stage environment

This Role Is NOT For Someone Who

• Only wants to focus on support or reactive customer service
• Avoids revenue responsibility or commercial conversations
• Prefers implementation or project management work
• Struggles to balance relationship management with quota ownership
• Needs a highly structured environment with narrowly defined responsibilities
• Is uncomfortable being measured against retention, expansion, and customer outcomes

Why Join Now

• Foundational Client Success role in a high-growth startup
• Own and grow strategic relationships across an existing customer base
• Direct impact on retention, expansion, and company trajectory
• Opportunity to help build the customer success and account growth motion from the ground up
• Significant upside tied to performance

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Kansas City, MO 64105