Client Success Manager (Real Estate | US | Remote)

Company: InvestorIQ | https://investoriq.co/results
Location: Fully Remote (USA)

About InvestorIQ

InvestorIQ is a service-based real estate company that helps investors start and scale rental portfolios in the U.S. Midwest. We work with both new and experienced investors, handling acquisitions, coordination, and rehab execution so clients can focus on scaling.

We are scaling quickly toward $500K+/month and building a world-class fulfillment and client experience team.

We don’t just acquire properties. We build long-term investor relationships.

About the Role

We’re looking for a Client Success Manager (CSM) Lead to oversee our entire client experience division.

This is a leadership + operations-heavy role. You will manage, oversee and improve 4+ support roles under you to ensure every single client receives proactive, fast, and exceptional communication from:

• Onboarding
• Acquisition
• Offer submissions & walkthrough updates
• Closing
• Rehab execution
• Completion

You will act as the bridge between Clients, Acquisitions Lead, and Project Coordinator — ensuring no client ever feels confused, forgotten, or left in the dark.

Speed and clarity are everything.

Availability Expectations

This role requires availability between 9:00AM–9:00PM EST Monday to Friday (including part-time availability on Saturdays for urgent client needs).

You are not expected to sit in front of your computer 12 hours straight. However:

• You must be responsive to team and client communications within this window
• Rapid response times are required (especially during active deals or rehab updates)
• The majority of your workday should be spent executing tasks, managing communications, and overseeing operations
• This is not a passive or part-time-feeling role

We operate in a fast-moving environment. Responsiveness directly impacts client trust.

Key Responsibilities

Client Experience Leadership

• Manage and oversee two Client Success support team members
• Review and monitor daily client conversations
• Ensure proactive updates are being sent (not reactive replies only)
• Maintain high communication standards across the entire CS division
• Build and improve SOPs for onboarding and lifecycle updates

Client Communication & Lifecycle Oversight

• Conduct a warm, exciting onboarding process for all new clients
• Ensure clients receive new property opportunities promptly
• Ensure updates are sent on walkthroughs, offers, and negotiations
• Provide consistent updates during closing process
• Ensure rehab updates are frequent, clear, and documented
• Make sure clients understand timelines, budgets, and expectations
• Escalate and resolve issues quickly before they grow

Cross-Department Coordination

• Work directly with the Acquisitions Lead on property updates
• Work directly with the Project Coordinator on rehab updates
• Ensure client needs are communicated internally and addressed quickly
• Identify breakdowns in communication and fix them immediately
• Act as the internal “quality control” layer for client experience

Operational Oversight

• Track client pipelines from onboarding to rehab completion
• Handle client concerns and disputes professionally
• Maintain organized records across multiple active properties
• Improve reporting and communication systems as volume scales
• Help design client-facing update systems as we grow

Who This Role Is For

• Experienced Client Success Manager or Account Manager (real estate preferred)
• Someone who has managed people before (or is ready to step into leadership)
• Highly organized and process-driven
• Naturally proactive communicator
• Comfortable managing multiple clients and properties simultaneously
• Calm under pressure
• Fast responder — speed matters here
• Obsessed with delivering exceptional client experience

Who This Role Is NOT For

• Someone who waits to be told what to do
• Someone who avoids difficult conversations
• Someone who gets overwhelmed by multiple moving pieces
• Someone who prefers isolated work with minimal collaboration

Growth Opportunity

• Leadership role with ownership
• Clear path to Director of Client Success
• Compensation and responsibility will expand as company scales

If you thrive on organization, leadership, communication, and building elite client experiences... this role will feel very natural.

We’re building exceptional - not average.

Job Type: Full-time

Pay: $3,000.00 per month

Application Question(s):

• What is your LinkedIn (or primary business) profile? Attach a link below.
• What REMOTE experience do you have managing clients/accounts and team members?
• What’s the largest number of clients/accounts you’ve managed REMOTELY at once, and how many team members were under you?
• How do you handle team members who aren’t meeting communication standards?
• Why do you think you’d succeed in a fast-moving role with a lot of clients, updates, and internal coordination?
• What experience and knowledge do you have with real-estate investing?
• This role requires availability between 9:00AM–9:00PM EST with rapid response times during that window. Are you able to meet this expectation consistently?

Work Location: Remote