Client Success Manager (Short-Form Social Media)

Client Success Manager (Short‑Form Social Media)

Remote (U.S. & Canada) · Full‑Time · ~$60,000/year

Apply at brandsharks.com/apply-csm

Role

Are you the type of person who lights up client calls, keeps everyone organized, and genuinely loves making other people’s lives easier?

As a Client Success Manager at Brand Sharks, you’ll own the relationship and experience for 10–20 client accounts (depending on size & scope). You’ll onboard clients, be their main point of contact, run check‑ins, translate what they want into clear direction for the team, and make sure they always know what’s happening with their content.

You will not be running operations or fulfillment day‑to‑day. Our Post‑Production team owns production and editor management. You own the client side: onboarding, communication, and consistency.

Your superpower is a mix of: upbeat energy, clear communication, and ruthless follow‑through.

Why Brand Sharks?

You won’t be babysitting a dead book of business. You’ll be working with a team that:

• Has helped 5+ clients go from 0–10,000+ followers in a the last 6 months
• Grew our own personal account (IG: @professordanny) from 0–100,000+ followers in 5 months as a team
• Actively manages accounts totaling 10M+ followers
• Has helped individual clients grow from 0 to 500,000+ followers

Your job is to help those clients feel supported, clear, and confident while we keep driving those kinds of results.

Responsibilities

Client Communication & Relationship

• Serve as the primary point of contact for assigned clients (mostly 7–9 figure founders and expert brands).
• Run recurring check‑ins, keep a clean meeting cadence, and be the brightness in their day.
• Onboard new clients, set expectations, and support them with filming questions when needed.
• Proactively share wins, key metrics, and updates instead of waiting for clients to ask.
• Collect testimonials and case studies by spotting great stories and asking at the right time.

Account Coordination

• Turn client goals, ideas, and feedback into clear written briefs/notes for scripting, editing, and posting.
• Keep a high‑level view of where each client’s content is in the process and communicate realistic timelines back to them.
• Coordinate with the Post‑Production Manager when priorities shift, urgent items pop up, or something is blocked.
• Translate vague client requests into concrete actions and document their preferences so the team never has to guess.

Quality & Process

• Spot obvious issues from the client’s perspective (off‑brief topics, major mismatches, glaring errors) and route fixes to the right internal owner.
• Keep client SOPs and “how this client likes things done” docs updated as patterns emerge.
• Surface recurring problems (e.g., same mistake showing up in edits or communication) and suggest process improvements instead of just forwarding complaints.

Requirements

• Meaningful experience as a client‑facing account manager / client success manager / producer in a creative, marketing, or media environment.
• Real familiarity with short‑form social (Reels, Shorts, TikTok) and how founders use it to drive attention and revenue.
• High‑energy, positive communicator; clients feel better and clearer after talking to you.
• Strong written and verbal communication; you can speak confidently with busy, high‑level founders.
• Highly organized and reliable; comfortable managing 10–20 client accounts without dropping balls.
• Fluent, confident English: you communicate clearly and concisely, can lead meetings, give direct feedback, and be understood the first time.
• Comfortable using tools like email, Slack, project management (e.g., ClickUp), and shared docs/Drive to track client info and follow‑ups.
• Able to work Monday–Friday 9am–5pm PST, with light Saturday responsiveness for urgent client messages.

Bonus Points If

• You’ve managed social/content accounts before for creators or brands.
• You actively create content yourself and understand the realities of filming and posting.
• You’ve helped collect testimonials or build simple case studies in past roles.
• You naturally write like a human (yes, sometimes with emojis and exclamation points), not like a corporate robot.
• You’ve worked with tools like ClickUp, Frame.io, or similar before and can get up to speed quickly.

Results You Own

• High client satisfaction across your accounts (clients feel heard, supported, and clear).
• Clear, timely communication so clients always know what’s happening and what’s next.
• Fewer escalations to the founder because you handle 80–90% of day‑to‑day questions and issues.
• Client preferences and SOPs are documented and followed, leading to smoother production and fewer repeated mistakes.
• A steady stream of strong testimonials and case studies from happy clients.

Compensation

~$60,000/year

Exact amount depends on experience & overall fit.

Our Core Values at Brand Sharks

We hire and reward by a small set of behaviors, not slogans:

• Sign Your Name: You genuinely care about the work. If you wouldn’t sign your name to it, it doesn’t ship. You own outcomes and fix what’s off, even if no one else would notice.
• Grow or Die: You’re always sharpening your craft, asking for feedback, and closing your own skill gaps without being pushed.
• Janitor = CEO: No divas. You treat everyone with respect, jump into “unsexy” tasks when the team needs it, own your mistakes, and give credit freely.
• Customer Obsessed: You see the work through the client’s eyes and take pride in being “the last agency they ever need.”
• Figure It Out: You don’t need babysitting. You hunt for answers, try multiple solutions before escalating, and bring problems only with proposed fixes.

If you read this and think, “That’s me,” we’d love to see your work.

Apply at brandsharks.com/apply-csm

Pay: $60,000.00 per year

Benefits:

• Paid time off

Work Location: Remote