Client Success & Project Delivery Manager

About Us

ConvoFlow is a growing technology company specializing in AI-powered voice calling solutions . We help businesses harness the power of artificial intelligence to increase and improve sales, operations and deliver cutting-edge customer experiences. As we scale, we’re looking for a dynamic Client Success, Project Delivery & Prompt Engineering Manager to join our team and own the client journey from onboarding to successful AI deployment.

Role Overview

This is a multi-disciplinary role combining client success, project management, and prompt engineering. You’ll serve as the bridge between clients and our development team, ensuring smooth communication, timely delivery, and high-quality AI solutions. You will also be hands-on in designing, testing, and refining AI prompts, directly shaping the outputs our clients receive.

Key Responsibilities

• Client Success
• Lead onboarding for new clients and ensure smooth transition into projects.
• Maintain ongoing communication, resolve issues, and drive client satisfaction.
• Project Management
• Translate client needs into actionable project plans for the development team.
• Manage schedules, deadlines, and deliverables using project management tools (ClickUp or similar).
• Track progress and proactively update clients on milestones.
• Prompt Engineering & AI Testing
• Design, refine, and optimize prompts to improve AI output quality.
• Collaborate with developers to implement prompt strategies within AI solutions.
• Test and validate AI responses for accuracy, tone, and client suitability.
• Quality & Delivery
• Conduct quality assurance checks before client delivery.
• Ensure projects are launched on time and exceed client expectations.
• Document best practices for AI prompt design and workflows.

Skills & Qualifications

• Proven experience in project management, client success, or account management.
• Strong interest/experience in AI tools and prompt engineering.
• Ability to design and refine AI prompts to achieve desired outputs.
• Excellent communication and client relationship skills.
• Proficiency with project management software (ClickUp,).
• Organized, detail-oriented, and capable of managing multiple projects.
• Bachelor’s degree in Business, Computer Science, or related field (preferred).

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month