Client Success & Retention Specialist

Join Our Team as a Client Success & Retention Specialist

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

As a Client Success & Retention Specialist, you will become a product expert for our Everywhere Small Business (ESB) platform. You’ll work directly with clients, analyzing their marketing campaigns and demonstrating how each element of their strategy is driving results. A key aspect of your role is to respond to cancellation requests and present data-driven insights to help retain subscriptions, ultimately maximizing client ROI. You will also have the chance to upsell additional products and services to enhance client success.

Schedule & Pay

Monday to Friday, 9:00 AM – 6:00 PM | $650/week plus bonuses

Responsibilities

• Lead daily team meetings and strategy sessions
  
• Develop and implement follow-up strategies with existing clients
  
• Achieve and exceed weekly and monthly performance metrics
  
• Continuously educate yourself on your market and client needs
  
• Maintain accurate CRM data, clean up your pipeline, and provide weekly reports
  
• Drive cancellation prevention efforts by using data to demonstrate ROI to clients
  
Collaborate with teammates and contribute to the overall success of the company

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Benefits

• Medical, Dental, Vision & Life Insurance
  
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
  
• Paid vacation time that increases with longevity
  
• 6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
  
• Free yoga on-site twice a week
  
• Free monthly visits to a local chiropractor and more!