Client Success Specialist

Job Summary

We are seeking a highly motivated and customer-focused Client Success Specialist to join our team. In this role, you will be the primary point of contact for our clients post-sale, ensuring they have a seamless onboarding experience, receive ongoing support, and achieve maximum value from our products/services. Your goal is to drive client satisfaction, retention, and growth through proactive relationship management.

Key Responsibilities

• Serve as the main liaison between clients and internal teams, ensuring clear communication and expectations.

• Guide clients through onboarding and implementation, tailoring processes to their specific needs.

• Develop a deep understanding of clients’ business objectives and help them achieve success using our solutions.

• Monitor account health and proactively identify and address issues that could impact satisfaction or retention.

• Collaborate with Sales, Product, and Support teams to advocate for client needs and share feedback.

• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and training sessions with clients.

• Track client engagement and usage metrics to identify upsell or expansion opportunities.

• Maintain accurate records of client interactions and activity in CRM systems (e.g., Salesforce, HubSpot, etc.).

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.

• 2+ years of experience in a client-facing role (Customer Success, Account Management, or similar).

• Strong communication, interpersonal, and problem-solving skills.

• Tech-savvy with the ability to quickly learn new tools and software.

• Experience with CRM systems and customer success platforms is a plus.

• Detail-oriented and highly organized with excellent time management.

• Empathetic and customer-centric mindset with a proactive approach.

Location : JoharTown (ON-SITE)

Timing : 7pm - 4am