Client Success Supervisor

Description:

University Physicians' Association, Inc. is looking for a full-time Client Success Supervisor in the corporate billing offices located in West Knoxville.

Job Type: Full-Time, Monday through Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

• Exercise administrative judgment and assume responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service.
• Responsible for the overall operations of the team including time off requests and approvals.
• Ensure work is being completed according to prompt standards established.
• Implement and enforce policies and procedures set by management.
• Give positive and constructive feedback to team members of their performance.
• Relate and adapt communication styles based upon team members.
• Ensure communications are proper and professional.
• Available to team members on a routine scheduled basis for questions and guidance. Time sensitive items may require immediate attention.
• Engage with team members on a regular basis.
• Use resources effectively to meet department goals.
• Set themselves apart to be seen and respected as a leader.
• Maintain an advanced knowledge base to aid in problem solving.
• Effective and prompt follow up and completion of job duties.
• Ability to convey concepts of the job duties effectively.
• Maintain an approachable and positive demeanor in interactions with team members, leadership, and clients.
• Ability to create a culture free of fear and retaliation.
• Ability to set and keep priorities when dealing with multiple demands and interruptions.
• Find and escalate items that may require added decision making to leadership.

BENEFITS: Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, and more!

Requirements:

QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

• High school education or equivalency; college preferred.
• Advanced medical billing and coding knowledge; certifications preferred.
• Advanced knowledge of computers, computer programs, office equipment, and business office procedures.
• Ability in written and verbal communication skills.
• Ability to incorporate departmental goals, standards, policies, and procedures into leading others.
• Demonstrated sensitivity to the interrelationship of both people and functions.
• Ability to prioritize and manage multiple projects.
• Advanced knowledge of system applications, payor regulations and industry standards concerning Revenue Cycle Management

PHYSICAL DEMANDS

Job requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard.