Client Success & Wellness Enrollment Coordinator

Be the Reason Someone Finally Commits to Their Health

Carolinas Natural Health Center is on a mission to help people experience true healing through natural medicine. We’re hiring a Client Success & Wellness Coordinator — someone who bridges compassion and confidence, and knows how to gently help others overcome fear and uncertainty.

This is not a sales job — but it requires a person who knows how to inspire action, manage details, and remove resistance in the moment it matters most.

What You’ll Do

Program Onboarding & Conversion Support

• After the practitioner’s consultation, meet with the client to walk them through enrollment: payment, financing, scheduling, labs, and questions
• If the client hesitates or financing falls through, be ready to navigate options, offer scaled solutions, and reignite commitment
• Own the onboarding logistics — from “yes” to kickoff

Supplement Promotion & Fulfillment

• Coordinate supplement orders, refills, and re-engagement
• Identify upsell opportunities, client needs, and seasonal promos
• Collaborate on fulfillment systems and process improvements

Client Relationship Management

• Serve as the first point of contact and care
• Build long-term trust with members
• Track their progress and flag opportunities for retention, renewal, or reactivation

What We’re Looking For

• Background in health/wellness, coaching, clinic coordination, or practice support
• Strong interpersonal skills and confidence with “crucial conversations”
• Familiarity with CRMs, wellness product ordering, and team-based environments
• A personal commitment to health, growth, and service
• Comfortable with money conversations, creative problem-solving, and offering next steps

What You’ll Love

• Purposeful work helping people transform their lives
• Supportive team, structured training, and faith-led culture
• Bonuses tied to company goals and supplement revenue
• Professional growth path into leadership or expanded sales roles
• Direct impact without high-pressure quotas

Job Type: Full-time

Base Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off
• Paid training

Application Question(s):

• Why do you believe helping people commit to their health is a sacred responsibility?

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Charlotte, NC 28226 (Required)

Work Location: In person