Client Support Assistant

Job Title: Client Support Assistant
Company: Prime Assist
Location: Providence, Rhode Island, United States
Employment Type: Part-Time
Salary: $3,000 - $6,000 USD per month

Job Overview

Prime Assist is a professional business and personal support company dedicated to making life easier for individuals, families, entrepreneurs, and international clients. We specialise in completing everyday tasks efficiently, from personal shopping and property coordination to business support and concierge services. We are currently seeking a proactive and highly organised Client Support Assistant to join our dynamic team on a part-time basis. The ideal candidate will be the first point of contact for our valued clients, ensuring they receive exceptional service and timely support. This role is crucial to our operations, helping to coordinate tasks and maintain the high standard of reliable assistance for which we are known.

Key Responsibilities

- Act as the primary point of contact for client enquiries via email, telephone, and other communication channels.
- Professionally manage and respond to a diverse range of client requests in a timely and efficient manner.
- Coordinate and schedule services, appointments, and tasks between clients and our operational teams.
- Maintain and update client records with accuracy and confidentiality in our company database.
- Provide general administrative support to the wider team to ensure smooth daily operations.
- Assist in researching and sourcing solutions for bespoke client requests.
- Uphold a high standard of client satisfaction by building positive relationships and ensuring all needs are met with professionalism and care.

Skills and Qualifications

- Proven experience in a client-facing role, such as customer service, administration, or personal assistance.
- Exceptional communication skills, both written and verbal, with a professional and courteous telephone manner.
- Strong organisational and time-management abilities, with a keen eye for detail.
- The ability to multi-task and prioritise effectively in a fast-paced environment.
- Proficiency in standard office software, including the Microsoft Office Suite or Google Workspace.
- A high level of discretion, integrity, and the ability to handle confidential information appropriately.
- A positive, problem-solving attitude and a genuine desire to help others.

Benefits

- A collaborative and supportive team environment.
- Flexible part-time hours to support a healthy work-life balance.
- The opportunity to work with a diverse and interesting international client base.
- A rewarding role where you can make a tangible difference in the lives of our clients.