Client Support Assistant

Job Overview

Prime Assist, a leading professional business and personal support company, is seeking a diligent and proactive Client Support Assistant to join our team on a Part-Time basis. Based in our Bridgeport, Connecticut, United States office, this role is a fantastic opportunity for an individual with exceptional organisational skills and a passion for providing outstanding client service. Prime Assist helps a diverse clientele, including individuals, families, entrepreneurs, and international clients, to complete everyday tasks efficiently. As a Client Support Assistant, you will be at the heart of our mission to make life easier by delivering reliable and high-quality assistance across a range of concierge and support services.

Responsibilities

* Serve as the first point of contact for clients, handling enquiries via telephone, email, and in-person with the utmost professionalism.
* Manage and coordinate a wide variety of client requests, including personal shopping, property coordination, and travel arrangements.
* Liaise effectively with third-party suppliers and vendors to ensure seamless service delivery for our clients.
* Provide comprehensive administrative support to the wider team, including scheduling appointments, managing calendars, and preparing documents.
* Maintain accurate and confidential client records using our internal systems.
* Proactively anticipate client needs and identify opportunities to enhance their experience.
* Assist with business support tasks, ensuring all client objectives are met in a timely and efficient manner.

Qualifications

* Proven experience in a client-facing, administrative, or personal assistant role is highly desirable.
* Exceptional communication and interpersonal skills, with the ability to build rapport with a diverse client base.
* Outstanding organisational and time-management abilities, with a keen eye for detail.
* A high degree of discretion and the ability to handle sensitive and confidential information appropriately.
* Proficiency in the MS Office Suite and a general aptitude for learning new software systems.
* A proactive, 'can-do' attitude and the ability to work independently as well as part of a collaborative team.
* Strong problem-solving skills and the capacity to remain calm under pressure.

Benefits

* A competitive part-time salary ranging from $3,000 to $6,000 USD, commensurate with experience.
* Flexible working hours to support a healthy work-life balance.
* A supportive, professional, and friendly team environment.
* The opportunity to work with a varied and interesting client portfolio.