Client Support Representative

About the Role

DeskFrnd is hiring a Client Support Representative for a UK-based legal client project. This role supports a UK law firm and focuses on legal file opening, ongoing file administration, and file closing processes, while maintaining high standards of accuracy, professionalism, and confidentiality.

You will act as a key coordination point between clients, the internal administration team, and overseas stakeholders to ensure matters are opened correctly, progressed smoothly, and closed in line with UK legal procedures and service level agreements.

What We Mean by File Opening & File ClosingFile Opening Includes

• Creating new legal matters in the case management system
• Entering client details accurately (names, addresses, contact details)
• Recording matter type (e.g. Wills, Probate, Private Client matters)
• Generating initial documents such as client care letters
• Reviewing instructions to ensure all required information is complete
• Following correct order and internal SLAs unless priority is clearly instructed

File Closing Includes

• Ensuring all documents are finalised and saved correctly
• Updating matter status once work is completed
• Confirming no pending actions remain
• Archiving and closing files in line with internal procedures and data protection requirements

Key ResponsibilitiesClient Communication & Support

• Handle client enquiries with clarity, professionalism, and sensitivity
• Provide accurate updates on file opening, progress, and closure
• Ensure all communication meets UK legal service standards

File Opening, Maintenance & Closing

• Liaise with the administration team to manage file opening, ongoing maintenance, and closure
• Ensure files are processed accurately and within defined SLAs
• Maintain correct processing order unless instructed otherwise

Documentation & Case Support

• Organise, review, and maintain client documents throughout the file lifecycle
• Ensure accurate data entry and document formatting
• Proofread client care letters and correspondence before finalisation
• Support paralegals and fee earners with administrative tasks when required

Quality, Compliance & Standards

• Uphold strict confidentiality and GDPR/data protection requirements
• Ensure accuracy, consistency, and quality across all records and communications
• Follow internal procedures and contribute to continuous process improvement

Required Skills & Qualifications

• Bachelor’s degree (any discipline)
• Minimum 2 years’ experience in administration, client or customer support, legal support, or a similar role
• Excellent written and verbal English communication skills

Personal Attributes

• Professional, calm, and client-focused
• Proactive and reliable
• Able to work independently and within a team
• Comfortable working in a compliance-driven environment

What We Offer

• Competitive salary
• Full training on workflows and processes
• Professional and supportive working environment

Walk-In Interviews (Fast Hiring Process)

We are conducting walk-in interviews for immediate hiring.
Due to urgency, no telephonic interviews will be conducted.

Candidates are encouraged to visit the office directly for a quick assessment and interview.

Location: Allama Iqbal Town, Lahore
Timings: 1:00 PM – 5:00 PM (Monday to Wednesday) 15th Dec - 17th Dec
Contact: +92 321 5424142, please contact to aquire location

Job Type: Full-time

Pay: Rs75,000.00 - Rs90,000.00 per month

Work Location: In person