Client Support Specialist

Corellian Software’s product, EPRLive, is a Software-as-a-Service (SaaS) platform that helps thousands of union employers report and pay the rates negotiated in collective bargaining agreements for more than 180,000 employees across the country every month. Corellian Software is proud to support labor unions and strives to make it easier to be a union employer. Learn more about our product at: https://m.eprlive.com

Corellian Software’s Company Values:

• Shared Goals, Shared Victories. We unite around shared objectives through generous communication, trust, and collaboration. We align our efforts and celebrate milestones together.

• Quality in Every Action. We stay present and mindful in our work, always striving to be the best version of ourselves. We uphold high standards in everything we do.

• A Growth Mindset. We treat every challenge as an opportunity to learn and improve. We foster an environment of healthy debate and openness to ideas and opinions.

The Role:

As a Client Support Specialist, you will be a vital contributor to our clients' success, providing top-notch support while acting as their advocate within our organization.

• Respond promptly to client inquiries, troubleshoot issues, and optimize EPRLive product utilization through phone, email, and web meetings.
• Conduct online training sessions for EPRLive users, ensuring they maximize the value of our solution.
• Assist with new client implementations, including data entry and user training.
• Collaborate with your team to communicate client requests and contribute to new feature ideas and improvements.
• Develop and maintain documentation for internal and external knowledge bases.
• Manage custom projects for clients, ensuring their specific needs are met.

Who You Are:

As a team-oriented individual, you take ownership of your work and find satisfaction in problem-solving. Providing an exceptional customer experience is at the core of what you do, and you excel at breaking down complex concepts into simple language. You thrive under deadlines and appreciate the adaptability of a small team. Attention to detail is second nature to you.

Required Skills & Abilities:

• 2-3 years of customer support experience, preferably in a SaaS or technology-driven company.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with basic privacy and internet safety best practices.
• For remote workers, a quiet and distraction-free office space is required.
• Experience with trade unions, construction contractors, payroll, and/or employee benefit administration is preferred.

Benefits:

• Salary range: $53,000 - $60,000 per year
• Comprehensive benefits package including 401(k) with matching, dental insurance, disability insurance, flexible spending account, health insurance, life insurance, paid time off, parental leave, vision insurance, and work-from-home options.

Schedule:

• Full-time, Monday to Friday, consistent 8-hour shifts.
• This role is remote with the option of hybrid work from our South Portland office

How to Apply:

• Submit your resume on Indeed
• Send an email to avery@corelliansoft.com with instructions on how to change your Google account password

Join our team at Corellian Software and make a significant impact in revolutionizing benefit reporting and payment processes.

Corellian Software is a woman-owned business and an Equal Opportunity Employer.

Job Type: Full-time

Pay: $53,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Application Question(s):

• Are you available to work a shift starting at 6 am Pacific Time?

Experience:

• Customer service: 2 years (Required)

Work Location: Hybrid remote in Portland, OR 97239