Client Support Specialist

The primary purpose of this position is to: monitor, analyze, format, and test data received from our clients and/or from the Sr. Project Manager and contact clients to solicit files.

Job Description:

1. Follow standardized procedures to resolve errors in client data

2. Solicit files from clients and review formats based on software company protocols

3. Learn and use Columbia Ultimate Business Systems Collection software

4. Assist with user evaluations of defect requests

5. Inform management staff when system, software, and process related issues occur

6. Identify and resolve client data issues through communication with Sr Project Manager

7. Assist with coordinating client mailings

8. Assist in the resolution of complex client issues

9. Other duties as assigned

Experience:

1. Two years experience as Data Analyst or equivalent experience

2. Microsoft Office Suite expertise

3. File and data Analysis

4. Attention to detail

5. Strong oral and written communication skills

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person