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Client Systems Engineer

Wellesley, United States

The Client Systems Engineer is responsible for creating a stable, secure, and efficient client technology experience through the IT Service Center, which provides timely and direct technical assistance to the Babson community. Specifically responsible for effective configuration, provisioning, operation, maintenance, and support of client systems and related infrastructure; helping to define appropriate standards, policies, procedures, software toolsets; supporting peripherals to facilitate the management, accountability, functionality, and security of the client systems; and assisting with client problem resolution assistance either via telephone, remote access to client machines, email, direct interface with walk-in users, or on-site support at the user’s location.

WHAT YOU WILL DO

Review, test, and distribute critical patches and updates to Windows/MAC workstations.
Audit and implement group policy in our Active Directory Environment.
Manage and administer the college's Intune Device Management Platform.
Provide Tier 3 escalation level support for the college as well as primary support for C level employees.
Package, update, distribute academic and administrative application for community consumption.
Provide oversight of walk-in support issues and Tier 1 staff, ensure proper logging of problem type, and timely escalation to other IT areas as necessary.
Assist with all aspects of hardware repair on college-issued laptop and desktop computers. This includes diagnosis, parts ordering, documentation, and repair.
Communicate with end users, both verbally and in writing, regarding problem resolution status, upcoming system changes, ITSD policies, and any other necessary communication.
Provide training to junior staff to ensure efficient and effective practices are followed with troubleshooting end-user technical issues.
Create and reinforce scheduling, training materials, and policies to share with student staff.
Manage and track asset inventory and incident tickets using Service Center tools, both software and hardware.
Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

N/A

WHAT EDUCATION AND SKILLS YOU WILL NEED

Bachelor’s Degree, A+ technical certification, or related experience.

5+ years of experience in a technical support role desired.

Must have extensive knowledge and support experience within the Windows OS ecosystem; Windows Server, Current Windows Operating Systems.

Knowledge of Azure Cloud, Azure Virtual Desktop, Windows Active Directory, Microsoft 365 Core applications and administration.

Must have broad experience with creation and distribution of Windows based images leveraging Intune and Autopilot.

Must have knowledge of administering MAC OSX and iOS devices utilizing JAMF MDM, application distribution, patch management.

Must have extensive working knowledge of networking (e.g., TCIP, DNS, DHCP).

Must have in-depth knowledge of system security and backup/recovery.

Must have excellent customer service skills and a proactive customer support attitude. Must have a passion for both customer service and technology, along with the ability to multi-task across clients and technologies while maintaining an appropriate level of professionalism and composure.

Ability to motivate a team by communicating shared goals and celebrating group achievements.

Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.

Ability to work with a diverse and inclusive student body, faculty, staff, and other constituents.

Ability and interest in learning and testing new campus technologies.

Must have strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)

HOW AND WHERE YOU WILL WORK

Hybrid schedule which requires work onsite a minimum of 3 days a week; the on-campus requirement is subject to modification based on organizational need.

Must have had a valid unrestricted U.S. Driver’s License for one year, and maintain throughout employment an insurable (as determined by the College’s insurer’s criteria) or a satisfactory driving record; must successfully complete and pass the College’s vehicle training program within the first 60 days of employment; annual or more frequent review of employee’s driving record based on the College insurer’s criteria; and safety training as required by management.

Must possess the ability to lift up to 40 pounds to assist with scheduled large-scale equipment deliveries and deployments.

This is an exempt position with the following pay range: $74,329 - $82,588 depending on the candidate’s experience; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.

Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at

hr@babson.edu

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